Report Error

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IMPORTANT:

This is for regify-providers and professional supporters. If you are a regular regify-user, please contact your regify-provider for help and support. You will find information about who is your regify provider in every email you got regarding regify.

report regify client error

In order to help us, please submit the answers to the following questions:

  • Your operating system and version?
  • Are you using Outlook, Thunderbird, Lotus Notes or other clients? Which Version?
  • Are you reading or writing a regify message (regimail, regipay)?
  • What error-code? Are there multiple errors? In that case, the first one is needed!
  • Did it ever work? Or is it only this time and other messages working fine?
  • If relevant, what files are you using (complete filename)? From what origin (by email, self generated)?
  • What is your username or e-mail address you are using with regify?
  • What exactly have you done before the error occured?
  • Is there a way to reproduce the error? How?
  • Are you working your PC with user- or admin-permissions?
  • Is the error only for a special message; a special sender/recipient? Or for all?
  • If the error is shown, please add a screenshot (ALT+Print).

You can send this report, together with your contact information, to support (AT) regify.com.

If you are a technical skilled person, you might support us by activating the debugging. You can find the instructions at Troubleshoot_regify_client.

regimail Outlook AddIn error

In order to help us, please submit the answers to the following questions:

  • Have you tried the solutions of the Troubleshoot outlook errors page?
  • What error-code? Are there multiple errors? In that case, the first one is needed!
  • Did it ever work? Or is it only this time and other messages working fine?
  • Are you reading or writing a regify message?
  • Are you using Outlook, Thunderbird, Lotus Notes or other clients? Which Version?
  • Your operating system and version?
  • What exactly have you done before the error occured?
  • Is there a way to reproduce the error? How?
  • Is the error only for a special message; a special sender/recipient?
  • If the error is shown, please add a screenshot (ALT+Print).
  • Please create a log from the action while the issue happens and send it so support(at)regify.com

report regibox error

In order to help us, please submit the answers to the following questions:

  • Please visit the regibox trouble shooting page and create a debug log (diagnostics).
  • Send it to support(at)regify.com, together with detailed description about what is wrong and how to replicate.

mobile devices

In order to help us, please submit the answers to the following questions:

  • What operating system (Android or iOS, what version, what vendor)?
  • Which regify product do you want to use? regimail, regipay or regibox?
  • What version of regify product is installed (see settings or about dialogue)?
  • What exactly does not work? What do you do?
  • What email client do you use (system default program, Aqua Mail, gmail app, K9, other)?
  • What error-code? Are there multiple errors? In that case, the first one is needed! Snapshots are good!
  • Are you trying to read or write a regify message?
  • Did it ever work? Or is it only this time and other messages working fine?
  • Is there a way to reproduce the error? How?
  • Is the error only for a special message; a special sender/recipient?
  • Did you already try to get debug information?