Report Error

IMPORTANT:

This is for regify-providers and professional supporters. If you are a regular regify-user, please contact your regify-provider for help and support. You will find information about who is your regify provider in every email you got regarding regify.

report regify client error

In order to help us, please submit the answers to the following questions:

• Did you try the troubleshooting from WIKI pages?
• Your operating system and version?
• Are you using Outlook, Thunderbird, Lotus Notes or other clients? Which Version?
• Are you reading or writing a regify message (regimail, regipay)?
• What error-code? Are there multiple errors? In that case, the first one is needed!
• Did it ever work? Or is it only this time and other messages working fine?
• If relevant, what files are you using (complete filename)? From what origin (by email, self generated)?
• What is your username or e-mail address you are using with regify?
• What exactly have you done before the error ocured?
• Is there a way to reproduce the error? How?
• Activate debugging. You can find the instructions at Troubleshoot_regify_client. Attach this file to the error report.
• Are you working your PC with user- or admin-permissions?
• Is the error only for a special message; a special sender/recipient? Or for all?
• If the error is shown, please add a screenshot (ALT+Print).

You can send this report, together with your contact information, to support (AT) regify.com.

regimail Outlook AddIn error

In order to help us, please submit the answers to the following questions:

• Have you tried the solutions of the Troubleshoot outlook errors page?
• What error-code? Are there multiple errors? In that case, the first one is needed!
• Did it ever work? Or is it only this time and other messages working fine?
• Are you reading or writing a regify message?
• Are you using Outlook, Thunderbird, Lotus Notes or other clients? Which Version?
• Your operating system and version?
• What exactly have you done before the error occured?
• Is there a way to reproduce the error? How?
• Is the error only for a special message; a special sender/recipient?
• If the error is shown, please add a screenshot (ALT+Print).
• Please create a log from the action while the issue happens and send it so support(at)regify.com

report regibox error

In order to help us, please submit the answers to the following questions:

• Did you try the troubleshooting from WIKI pages?
• Please do not send us only screenshots. It will not help us to identify any issues.
• We need a detailed description about the situation. Please describe in detail:
  1. What are you doing in what order (functions, files, buttons, options etc).
  2. What you expect to happen.
  3. What the problem is.
  4. If any errors appear, please tell us exactly the message and number.
• Then we need a diagnostics to verify the issue:
  1. Important: We can not tell you anything without diagnostics!
  2. Start diagnostics and repeat the issue.
  3. End diagnostics and save the file
• Send all the information and the resulting diagnostics file to support (at) regify.com.

IMPORTANT: Please note that we can not tell you about history if we do not have any diagnostics or debug information submitted. We very likely can not investigate issues that happened without diagnostics or debugging activated at all. We need this information to see what happened. Without such, it is just guessing.

mobile devices

In order to help us, please submit the answers to the following questions:

• Did you already look into the special pages for mobiles?
  • regify client troubleshooting for iOS
  • regify client troubleshooting for Android
  • regibox on mobile troubleshooting
• What operating system (Android or iOS, what version, what vendor)?
• Which regify product do you want to use? regimail, regipay or regibox?
• What version of regify product is installed (see settings or about dialog)?
• What exactly does not work? What do you do?
• What email client do you use (system default program, Aqua Mail, gmail app, K9, Outlook, other)?
• What error-code? Are there multiple errors? In that case, the first one is needed! Snapshots are good!
• Are you trying to read or write a regify message?
• Did it ever work? Or is it only this time and other messages working fine?
• Is there a way to reproduce the error? How?
• Is the error only for a special message; a special sender/recipient?

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