Difference between revisions of "Troubleshoot regibox"
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(Increased 30 seconds to 60 seconds) |
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== General troubleshooting == | == General troubleshooting == | ||
| − | === | + | ===Activate debugging=== |
If you encounter any error that seems strange to you, please follow these steps in order to create debug information for regify support: | If you encounter any error that seems strange to you, please follow these steps in order to create debug information for regify support: | ||
# '''Open regibox manager''' and prepare the situation you want to show us. | # '''Open regibox manager''' and prepare the situation you want to show us. | ||
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# The program is asking you for a location to store the debug information. We suggest to use the Desktop folder of your profile. | # The program is asking you for a location to store the debug information. We suggest to use the Desktop folder of your profile. | ||
# '''Send us the generated debug report file''' by e-mail to support (AT) regify.com. | # '''Send us the generated debug report file''' by e-mail to support (AT) regify.com. | ||
| + | |||
| + | If problems occur initially or during initial configuration, please run the regibox manager using this command-line option to trigger logging: | ||
| + | regibox.exe -v -l “c:\somePath\box.log” | ||
Revision as of 14:25, 27 July 2015
General troubleshooting
Activate debugging
If you encounter any error that seems strange to you, please follow these steps in order to create debug information for regify support:
- Open regibox manager and prepare the situation you want to show us.
- Press CTRL+ALT+D in order to activate debug logging. Please confirm with YES.
- Now, please try to replicate your problem.
- Crash or visible problem: Please trigger the problem again.
- General synchronization problem: Please wait for at least 60 seconds (doing nothing).
- Special file synchronization problem: Please trigger the problem with this file again.
- Stop debugging by pressing CTRL+ALT+D again.
- The program is asking you for a location to store the debug information. We suggest to use the Desktop folder of your profile.
- Send us the generated debug report file by e-mail to support (AT) regify.com.
If problems occur initially or during initial configuration, please run the regibox manager using this command-line option to trigger logging:
regibox.exe -v -l “c:\somePath\box.log”
