Difference between revisions of "Troubleshoot regibox"
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(Increased 30 seconds to 60 seconds) |
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| Line 6: | Line 6: | ||
# Now, please '''try to replicate your problem'''. | # Now, please '''try to replicate your problem'''. | ||
## Crash or visible problem: Please trigger the problem again. | ## Crash or visible problem: Please trigger the problem again. | ||
| − | ## General synchronization problem: Please wait for at least | + | ## General synchronization problem: Please wait for at least 60 seconds (doing nothing). |
## Special file synchronization problem: Please trigger the problem with this file again. | ## Special file synchronization problem: Please trigger the problem with this file again. | ||
# Stop debugging by '''pressing CTRL+ALT+D again'''. | # Stop debugging by '''pressing CTRL+ALT+D again'''. | ||
# The program is asking you for a location to store the debug information. We suggest to use the Desktop folder of your profile. | # The program is asking you for a location to store the debug information. We suggest to use the Desktop folder of your profile. | ||
# '''Send us the generated debug report file''' by e-mail to support (AT) regify.com. | # '''Send us the generated debug report file''' by e-mail to support (AT) regify.com. | ||
Revision as of 14:16, 22 July 2015
General troubleshooting
I want to help you debug
If you encounter any error that seems strange to you, please follow these steps in order to create debug information for regify support:
- Open regibox manager and prepare the situation you want to show us.
- Press CTRL+ALT+D in order to activate debug logging. Please confirm with YES.
- Now, please try to replicate your problem.
- Crash or visible problem: Please trigger the problem again.
- General synchronization problem: Please wait for at least 60 seconds (doing nothing).
- Special file synchronization problem: Please trigger the problem with this file again.
- Stop debugging by pressing CTRL+ALT+D again.
- The program is asking you for a location to store the debug information. We suggest to use the Desktop folder of your profile.
- Send us the generated debug report file by e-mail to support (AT) regify.com.
