Report Error

error report content

In order to help us, please submit the answers to the following questions:

• What error-code? Are there multiple errors? In that case, the first one is needed!
• Did it ever work? Or is it only this time and other messages working fine?
• Are you reading or writing a regify message?
• Are you using Outlook, Thunderbird, Lotus Notes or other clients? Which Version?
• Your operating system and version?
• What exactly have you done before the error occured?
• Is there a way to reproduce the error? How?
• Are you working with user- or admin-permissions?
• Is the error only for a special message; a special sender/recipient?
• If the error is shown, please add a screenshot (ALT+Print).

Additionally, you can browse to the regify installation directory (most common in c:\program files\regify client\). If there is a file called regify.log (or any other file with the .log extension), please add this to the error-report.

You can send this report, together with your contact information, to support@regify.com.

IMPORTANT:

This is for regify-providers, and users of the demo-portal, only. If you are a regify-user, please contact your regify-provider for help and support. You can find a list of regify-providers and support-links here.