Android troubleshooting

Problem

I can not open rgf files (regify messages). Android complains about no assigned application.

Answer

We know about this problem on Samsung Galaxy devices. Currently, we do no know the exact reason and we are investigating this issue. We found a lot of users reporting that the problem does not exist if they are using an alternative mailclient (like, for example, K9 Mail).

Problem

Android App is not able to get configuration from provider (even if provider >= V3.0.1).

Answer

In most cases the internet access is not given (does not work in browser, too).

Additionally, Android needs a regify Provider with at least V3.0.1 to work.

If you are a provider: We've had the problem, that the used provider-certificate has not been recognized by the Android SDK (browser worked, regify App does not). The problematic SSL certificate has been a RapidSSL certificate. After switching to Limitbreaker from http://www.psw.net or Thawte SSL123, the problem has been gone. We also think, that, depending on the Android Version, there may be a problem with wildcard certificates. Please use a named certificate (for the complete domain) for your regify-provider.

Problem

Android is complaining about an invalid signature while installing.

Answer

You may have used one of our Beta versions. Please stop the regify application and uninstall completely (using Taskmanager or Settings -> Applications -> Manage Applications). Upon successfully uninstall, you can install the app from the Android App-Market again.