Difference between revisions of "Report Error"
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(Created page with '== error report content == In order to help us, please submit the answers to the following questions: * What error-code? Are there multiple errors? In that case, the first one …') |
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* What error-code? Are there multiple errors? In that case, the first one is needed! | * What error-code? Are there multiple errors? In that case, the first one is needed! | ||
* Did it ever work? Or is it only this time and other messages working fine? | * Did it ever work? Or is it only this time and other messages working fine? | ||
| + | * What is your username or e-mail address you are using with regify? | ||
* Are you reading or writing a regify message? | * Are you reading or writing a regify message? | ||
* Are you using Outlook, Thunderbird, Lotus Notes or other clients? Which Version? | * Are you using Outlook, Thunderbird, Lotus Notes or other clients? Which Version? | ||
Revision as of 09:23, 6 September 2011
error report content
In order to help us, please submit the answers to the following questions:
- What error-code? Are there multiple errors? In that case, the first one is needed!
- Did it ever work? Or is it only this time and other messages working fine?
- What is your username or e-mail address you are using with regify?
- Are you reading or writing a regify message?
- Are you using Outlook, Thunderbird, Lotus Notes or other clients? Which Version?
- Your operating system and version?
- What exactly have you done before the error occured?
- Is there a way to reproduce the error? How?
- Are you working with user- or admin-permissions?
- Is the error only for a special message; a special sender/recipient?
- If the error is shown, please add a screenshot (ALT+Print).
Additionally, you can browse to the regify installation directory (most common in c:\program files\regify client\). If there is a file called regify.log (or any other file with the .log extension), please add this to the error-report.
You can send this report, together with your contact information, to support@regify.com.
IMPORTANT:
This is for regify-providers, and users of the demo-portal, only. If you are a regify-user, please contact your regify-provider for help and support. You can find a list of regify-providers and support-links here.
