Difference between revisions of "Report Error"
| Line 54: | Line 54: | ||
* What email client do you use (system default program, Aqua Mail, gmail app, K9, other)? | * What email client do you use (system default program, Aqua Mail, gmail app, K9, other)? | ||
* What error-code? Are there multiple errors? In that case, the first one is needed! | * What error-code? Are there multiple errors? In that case, the first one is needed! | ||
| − | * Are you | + | * Are you trying to read or write a regify message? |
* Did it ever work? Or is it only this time and other messages working fine? | * Did it ever work? Or is it only this time and other messages working fine? | ||
* Is there a way to reproduce the error? How? | * Is there a way to reproduce the error? How? | ||
* Is the error only for a special message; a special sender/recipient? | * Is the error only for a special message; a special sender/recipient? | ||
Revision as of 14:37, 15 November 2018
IMPORTANT:
This is for regify-providers and professional supporters. If you are a regular regify-user, please contact your regify-provider for help and support. You will find information about who is your regify provider in every email you got regarding regify.
Contents
report regify client error
In order to help us, please submit the answers to the following questions:
- What error-code? Are there multiple errors? In that case, the first one is needed!
- Did it ever work? Or is it only this time and other messages working fine?
- What is your username or e-mail address you are using with regify?
- Are you reading or writing a regify message?
- Are you using Outlook, Thunderbird, Lotus Notes or other clients? Which Version?
- Your operating system and version?
- What exactly have you done before the error occured?
- Is there a way to reproduce the error? How?
- Are you working with user- or admin-permissions?
- Is the error only for a special message; a special sender/recipient?
- If the error is shown, please add a screenshot (ALT+Print).
You can send this report, together with your contact information, to support (AT) regify.com.
If you are a technical skilled person, you might support us by activating the debugging. You can find the instructions at Troubleshoot_regify_client.
regimail Outlook AddIn error
In order to help us, please submit the answers to the following questions:
- Have you tried the solutions of the Troubleshoot outlook errors page?
- What error-code? Are there multiple errors? In that case, the first one is needed!
- Did it ever work? Or is it only this time and other messages working fine?
- Are you reading or writing a regify message?
- Are you using Outlook, Thunderbird, Lotus Notes or other clients? Which Version?
- Your operating system and version?
- What exactly have you done before the error occured?
- Is there a way to reproduce the error? How?
- Is the error only for a special message; a special sender/recipient?
- If the error is shown, please add a screenshot (ALT+Print).
report regibox error
In order to help us, please submit the answers to the following questions:
- Please visit the regibox trouble shooting page and create a debug log (diagnostics).
- Send it to us
mobile devices
In order to help us, please submit the answers to the following questions:
- What operating system (Android or iOS, what version, what vendor)?
- Which regify product do you want to use? regimail, regipay or regibox?
- What exactly does not work? What do you do?
- What email client do you use (system default program, Aqua Mail, gmail app, K9, other)?
- What error-code? Are there multiple errors? In that case, the first one is needed!
- Are you trying to read or write a regify message?
- Did it ever work? Or is it only this time and other messages working fine?
- Is there a way to reproduce the error? How?
- Is the error only for a special message; a special sender/recipient?
