Android troubleshooting

Installation

Android is complaining about an invalid signature while installing

You may have used one of our Beta versions. Please stop the regify application and uninstall completely (using Taskmanager or Settings -> Applications -> Manage Applications). Upon successfully uninstall, you can install the app from the Android App-Market again.

Usage

I can not open rgf files (regify messages). Android complains about no assigned application

We know about this problem on older Samsung Galaxy devices. It turned out, that Samsung is using a customized e-mail app that differs from the standard Android e-mail app. In this customized version, all file extensions and mime-types are hard-coded and the client is only able to open messages with one of these extensions. Sadly, it is impossible for others to assign their extension to that. Thus, we can not assign the rgf extension. As a solution, you may use another (more standard compliant) e-mail application like K9 Mail.

I have many mails that state that I'm the wrong receiver (specially on K9 mail). On other receiving clients, the same messages open with no problem.

If K9 mail is configured to download not the complete mail, the rgf attachment may not be completely downloaded. You will find a button "download complete message" on bottom of your message. You need to click this button first before opening the regify message. You can also configure K9 in that way, that it downloads not only the first kilobytes in order to prevent such problems.

I received a file named Winmail.dat?

It seems, that the sender of this e-mail sent you the message using Outlook. You can find more information here: Wikipedia on TNEF In short, please ask the sender to switch the e-mail format from RTF to HTML or Text. We found out that Outlook uses always TNEF (Winmail.dat) in case you are sending to yourself (same recipient e-mail address than your sending one).

You also can give the sender a hint about the following internet ressources:
http://blogs.msdn.com/b/deva/archive/2007/12/19/tnef.aspx (wann OL und Exchange Winmails.dat senden)
http://support.microsoft.com/kb/138053
http://support.microsoft.com/kb/278061

I can not get it to run. It waits forever after entering e-mail address and password

Please check any firewall or security software that is able to control internet access of your apps. Maybe the regify app is blocked by this software?

We have information on some customers having problems with German Congstar plans. There is currently no solution for this. Try the same device with WLAN. If this also does not work, try another SIM card to verify this problem.

I can not get it to run. It shows "init" forever

Mainly an issue with internet access. Ensure good connectivity. Close the app and try again. If connectivity is good but the problem stays and it never worked before, please check any firewall or security software that is able to control internet access of your apps. Maybe the regify app is blocked by this software?

Debugging

You can enable and disable debug logging in the app settings menu. Please activate debugging and then replicate the issue you have. Now enter settings again and click the button to send it by email.

If your issue comes up before login (eg login issues), please tap the logo image 5 times until you get the debug options. This activates debugging and shows some additional functions. Now replicate the issue you have. Then, enter this screen again (or app settings if login was successful) and click the button to send the debug log by email.

If you have other issues and want to reset all configuration, please tap the logo image 5 times until you get the debug options. There you will find a button to wipe all settings. After it was clicked, close the app completely and restart it.

BETA: If you want to run the beta version channel, tap the logo image or the About screen headline minimum 10 times. The QA menu will pop up. There you can switch the channels (beta/release) and then reload the app.