Difference between revisions of "Report Error"
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| − | == error | + | == report regify client error == |
In order to help us, please submit the answers to the following questions: | In order to help us, please submit the answers to the following questions: | ||
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If you are a technical skilled person, you might support us by activating the debugging. You can find the instructions at [[Troubleshoot_regify_client]]. | If you are a technical skilled person, you might support us by activating the debugging. You can find the instructions at [[Troubleshoot_regify_client]]. | ||
| + | |||
| + | == regimail Outlook AddIn error == | ||
| + | |||
| + | In order to help us, please submit the answers to the following questions: | ||
| + | |||
| + | * Have you tried the solutions of the [[Troubleshoot_Outlook|Troubleshoot outlook errors]] page? | ||
| + | * What error-code? Are there multiple errors? In that case, the first one is needed! | ||
| + | * Did it ever work? Or is it only this time and other messages working fine? | ||
| + | * Are you reading or writing a regify message? | ||
| + | * Are you using Outlook, Thunderbird, Lotus Notes or other clients? Which Version? | ||
| + | * Your operating system and version? | ||
| + | * What exactly have you done before the error occured? | ||
| + | * Is there a way to reproduce the error? How? | ||
| + | * Is the error only for a special message; a special sender/recipient? | ||
| + | * If the error is shown, please add a screenshot (ALT+Print). | ||
| + | |||
| + | == report regibox error == | ||
| + | |||
| + | In order to help us, please submit the answers to the following questions: | ||
| + | |||
| + | * Please visit the [[Troubleshoot_regibox|regibox trouble shooting page]] and create a debug log (diagnostics). | ||
| + | * Send it to us | ||
Revision as of 15:54, 30 July 2015
report regify client error
In order to help us, please submit the answers to the following questions:
- What error-code? Are there multiple errors? In that case, the first one is needed!
- Did it ever work? Or is it only this time and other messages working fine?
- What is your username or e-mail address you are using with regify?
- Are you reading or writing a regify message?
- Are you using Outlook, Thunderbird, Lotus Notes or other clients? Which Version?
- Your operating system and version?
- What exactly have you done before the error occured?
- Is there a way to reproduce the error? How?
- Are you working with user- or admin-permissions?
- Is the error only for a special message; a special sender/recipient?
- If the error is shown, please add a screenshot (ALT+Print).
You can send this report, together with your contact information, to support (AT) regify.com.
If you are a technical skilled person, you might support us by activating the debugging. You can find the instructions at Troubleshoot_regify_client.
regimail Outlook AddIn error
In order to help us, please submit the answers to the following questions:
- Have you tried the solutions of the Troubleshoot outlook errors page?
- What error-code? Are there multiple errors? In that case, the first one is needed!
- Did it ever work? Or is it only this time and other messages working fine?
- Are you reading or writing a regify message?
- Are you using Outlook, Thunderbird, Lotus Notes or other clients? Which Version?
- Your operating system and version?
- What exactly have you done before the error occured?
- Is there a way to reproduce the error? How?
- Is the error only for a special message; a special sender/recipient?
- If the error is shown, please add a screenshot (ALT+Print).
report regibox error
In order to help us, please submit the answers to the following questions:
- Please visit the regibox trouble shooting page and create a debug log (diagnostics).
- Send it to us
IMPORTANT:
This is for regify-providers, and users of the demo-portal, only. If you are a regify-user, please contact your regify-provider for help and support. You can find a list of regify-providers and support-links here.
