Difference between revisions of "Regibox Faq"

From regify WIKI
Jump to navigation Jump to search
Line 7: Line 7:
 
Please see next question below...
 
Please see next question below...
 
=== Why is there no web-browser access to my files? ===
 
=== Why is there no web-browser access to my files? ===
The regibox system provides real end-to-end encryption. Thus, neither the regify provider nor any other storage in the Internet is having access to unencrypted box content or to the keys needed to decrypt. Because of this, no web-server is able to give you access to the content. This is, why you can not access or browse the content using a web-browser.
+
The regibox system provides real end-to-end encryption. Thus, neither the regify provider nor any other storage in the Internet is having access to unencrypted box content or to the keys needed to decrypt. Because of this, no web-server is able to give you access to the content. This is, why you cannot access or browse the content using a web-browser.
 
The key is delivered to your local machine (PC or mobile) during acceptance of an invitation. This is done in a way that the regify provider is not even able to gather the keys...
 
The key is delivered to your local machine (PC or mobile) during acceptance of an invitation. This is done in a way that the regify provider is not even able to gather the keys...
If you are the owner of a box or you got administrator permissions, you may publish a file for temporary access by users without regibox or regify account (right click -> Publish).
+
If you are the owner of a box, or you got administrator permissions, you may publish a file for temporary access by users without regibox or regify account (right click -> Publish).
  
 
=== What are the features and benefits of regibox? ===
 
=== What are the features and benefits of regibox? ===

Revision as of 09:21, 16 December 2015

General FAQ

Why do I need to sign up a regify account in order to become a regibox member?

Because we want to make sure that people are, at least, basic authenticated. By using your regify account, we ensure that you are in possession of the e-mail address the box owner entered during your invitation. We only know about a person if he registered a regify account. Imagine we would not verify the account, either noone or all people with access to this e-mail address would be able to become a member of the box. Both is not the intention of secure communication.

Isn't there a way to do some action on the recipient side without installing some software?

Please see next question below...

Why is there no web-browser access to my files?

The regibox system provides real end-to-end encryption. Thus, neither the regify provider nor any other storage in the Internet is having access to unencrypted box content or to the keys needed to decrypt. Because of this, no web-server is able to give you access to the content. This is, why you cannot access or browse the content using a web-browser. The key is delivered to your local machine (PC or mobile) during acceptance of an invitation. This is done in a way that the regify provider is not even able to gather the keys... If you are the owner of a box, or you got administrator permissions, you may publish a file for temporary access by users without regibox or regify account (right click -> Publish).

What are the features and benefits of regibox?

Take a look here: regibox pages at www.regify.com

Typical usage questions

What are the symbols on the left of the files in regibox manager?

= Waiting for synchronization. Some file/version is detected, but not yet synchronized. It may take up to 30 seconds before up/download starts.
= The file/version is currently getting downloaded.
= The file/version is currently getting uploaded.
= The file/version is synchronized and up/downloaded. Ready to use.
no symbol = The file is not local. Use "Local Copy On" to create a local copy.

There is a delay between a file change/creation and display in regibox manager?

Yes, it takes 30 seconds to detect file system changes. In fact, regibox only touches a file/folder if it is at least 30 seconds old. The reason is, that in many cases files are saved two times in a short period. A typical example is Microsoft Word: Many users are first pressing save, followed by pressing the print button. If they now close Word, word asks to save again. Most people clicking Yes again and a second save happens. Without such a delay, regibox would have saved two versions of exactly the same document. The delay is making sure that this is really the last version of the file.

I can see the file in regibox manager, but not on my local device? (PC only)

There are several possible reasons for this:

  1. Maybe you turned off the "Local Copy" feature for the file(s)? Right click the file and try to select "Local Copy On".
  2. Maybe you turned off the "Local Copy" feature for the whole box? Right click the box on the left tree and select "regibox properties..." to open the properties dialogue. Check, if the "Turn on local file copies by default" check-box is ticked.
  3. Maybe the file is not already synchronized? As long as the file list entry is showing a or symbol, the download is not yet complete. You have to wait for synchronization.

How do I access older versions?

Select the file inside of the regibox manager. On the lower right pane you can see the version history. Right click the desired version and select "Open temporary copy" to take a look. Important: The file is opened from a temporary folder, not from the original document location!

How do I solve conflicts?

unresolved conflict

Best is to right click the affected versions in the lower right pane of your regibox manager. You can choose to "Open temporary copy" of both affected files to open up both conflicting versions. Important: The file(s) are opened from a temporary folder, not from the original document location!

resolved conflict

Now do some merge or decide about the best version to keep. Save this new version using the normal "Save as..." function of your editing program (eg Word, Excel etc) and save it with the same name and on the same location where you have saved the previous versions. This will make this the new current version and the conflict is solved.

I looks like the regibox manager interface did not update! How to refresh the screen?

It may happen, in some circumstances, that the screen of the regibox manager does not refresh automatically. You can hit F5 at any time in regibox manager to force him to update the user interface. The F5 key does not affect the file synchronization itself, it is just for the interface.

Why is the recovery icon missing in regibox manager for some box(es)?

Recovery option

The reason for this is, that you are not having write permissions to this box. Thus, opening or viewing of deleted files is forbidden.

Technical FAQ

I have problems, can I do some debugging?

Yes, please take a look at the regibox trouble shooting pages.

Is it possible to redirect the regibox root folder?

Yes, there is a chance to set this to another location. Follow this guide:

  1. Stop regibox manager (right click on the ToolTray icon and close the program).
  2. Move the whole regibox root folder to the new location (incl. all subfolders). Do not copy, please move the folder and files.
  3. Edit the regibox.ini:
    1. The file is located in %APPDATA%\regify\regibox\regibox.ini (Windows) or /home/userName/.regify/regibox/regibox.ini (Linux).
    2. Change the "boxRoot" entry to point to the new root. The path needs to end on backslash (Windows) or slash (Linux).
  4. Re-start regibox manager.

There are a few limitations for the location of the new regibox root folder. Please respect.

  • Do not point to a location which is not having full read/write/delete access permissions for the user.
  • We do not recommend to use a network share as regibox may become slow and we do not guarantee that this works as expected.
  • regibox is only accepting one regibox root folder. You can not run multiple instances of regibox to get more root folders.