Difference between revisions of "Regibox Faq"

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=== Why is the recovery icon missing in regibox manager for some box(es)? ===
 
=== Why is the recovery icon missing in regibox manager for some box(es)? ===
[[File:Regibox recovery.png|right]]
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[[File:Regibox recovery.png|right|Recovery option]]
 
The reason for this is, that you are not having write permissions to this box. Thus, opening or viewing of deleted files is forbidden.
 
The reason for this is, that you are not having write permissions to this box. Thus, opening or viewing of deleted files is forbidden.
  

Revision as of 17:00, 19 November 2015

General FAQ

Why do I need to sign up a regify account in order to become a regibox member?

Because we want to make sure that people are, at least, basic authenticated. By using your regify account, we ensure that you are in possession of the e-mail address the box owner entered during your invitation. We only know about a person if he registered a regify account. Imagine we would not verify the account, either noone or all people with access to this e-mail address would be able to become a member of the box. Both is not the intention of secure communication.

Isn't there a way to do some action on the recipient side without installing some software?

Please see next question below...

Why is there no web-browser access to my files?

The regibox system provides real end-to-end encryption. Thus, neither the regify provider nor any other storage in the Internet is having access to unencrypted box content or to the keys needed to decrypt. Because of this, no web-server is able to give you access to the content. This is, why you can not access or browse the content using a web-browser. The key is delivered to your local machine (PC or mobile) during acceptance of an invitation. This is done in a way that the regify provider is not even able to gather the keys... If you are the owner of a box or you got administrator permissions, you may publish a file for temporary access by users without regibox or regify account (right click -> Publish).

What are the features and benefits of regibox?

Take a look here: regibox pages at www.regify.com

Typical usage questions

I can see the file in regibox manager, but not on my local device? (PC only)

There are several possible reasons for this:

  1. Maybe you turned off the "Local Copy" feature for the file(s)? Right click the file and try to select "Local Copy On".
  2. Maybe you turned off the "Local Copy" feature for the whole box? Right click the box on the left tree and select "regibox properties..." to open the properties dialogue. Check, if the "Turn on local file copies by default" check-box is ticked.
  3. Maybe the file is not already synchronized? As long as the file list entry is showing a or symbol, the download is not yet complete. You have to wait for synchronization.

How do I access older versions?

Select the file inside of the regibox manager. On the lower right pane you can see the version history. Right click the desired version and select "Open temporary copy" to take a look. Important: The file is opened from a temporary folder, not from the original document location!

How do I solve conflicts?

unresolved conflict

Best is to right click the affected versions in the lower right pane of your regibox manager. You can choose to "Open temporary copy" of both affected files to open up both conflicting versions. Important: The file(s) are opened from a temporary folder, not from the original document location!

resolved conflict

Now do some merge or decide about the best version to keep. Save this new version using the normal "Save as..." function of your editing program (eg Word, Excel etc) and save it with the same name and on the same location where you have saved the previous versions. This will make this the new current version and the conflict is solved.

What are the symbols on the left of the files in regibox manager?

= The file/version is detected, but not yet synchronized. It may take up to 30 seconds before synchronization starts.
= The file/version is currently getting downloaded.
= The file/version is currently getting uploaded.
= The file/version is synchronized and up/downloaded. Ready to use.

I looks like the regibox manager interface did not update! How to refresh the screen?

It may happen, in some circumstances, that the screen of the regibox manager does not refresh automatically. You can hit F5 at any time in regibox manager to force him to update the user interface. The F5 key does not affect the file synchronization itself, it is just for the interface.

Why is the recovery icon missing in regibox manager for some box(es)?

Recovery option

The reason for this is, that you are not having write permissions to this box. Thus, opening or viewing of deleted files is forbidden.

Technical FAQ

I do not see the regibox icon (Ubuntu and other Linux with Unity desktop)

This is due to a setting in unity to not show systray icons by default. Follow this guide to fix this:

1) Run the following command in your console window to get the current settings:

gsettings get com.canonical.Unity.Panel systray-whitelist

2) Now, add the program 'regibox' to the list. So if it was ['JavaEmbeddedFrame', 'Mumble', 'Wine', 'Skype'] before, make it look like this:

gsettings set com.canonical.Unity.Panel systray-whitelist "['JavaEmbeddedFrame', 'Mumble', 'Wine', 'Skype', 'regibox']"

Alternatively, run this in your console window in order to show all kind of systray icons:

gsettings set com.canonical.Unity.Panel systray-whitelist "['all']"

I have problems, can I do some debugging?

Yes, please take a look at the regibox trouble shooting pages.

What ports is regibox using?

In order to allow regibox to work, you need to allow regibox to access the Internet on TCP/IP ports 443 and 80.

What domains do I need to white-list for regibox usage?

This only applies if you are using a proxy-server that blocks internet access to all sites that are not white-listed.

  • In general, regibox needs access to all *.regify.com domains. This is for using the PLS (Provider Lookup Service) and for automatic updates etc.
  • In addition, you need to white-list the domains of your regify provider. These domains depend on the regify provider your regify account is registered at.
  • In addition, you need to white-list all domains of regify providers that are hosting a box your users are members of. If a user A of your regular provider A becomes a member of a regibox created by user B of provider B, your user A also needs access to the provider B domains.