Regibox Faq
General FAQ
Why do I need to sign up a regify account in order to become a regibox member?
Because we want to make sure that people are, at least, basic authenticated. By using your regify account, we ensure that you are in possession of the e-mail address the box owner entered during your invitation. We only know about a person if he registered a regify account. Imagine we would not verify the account, either noone or all people with access to this e-mail address would be able to become a member of the box. Both is not the intention of secure communication.
Isn't there a way to do some action on the recipient side without installing some software?
The regibox system provides real end-to-end encryption. Thus, neither the regify provider nor any other storage in the Internet is having access to unencrypted box content or to the keys needed to decrypt. Because of this, no web-server is able to give you access to the content. This is, why you can not access or browse the content using a web-browser. The key is delivered to your local machine (PC or mobile) during acceptance of an invitation. This is done in a way that the regify provider is not even able to gather the keys... If you are the owner of a box or you got administrator permissions, you may publish a file for temporary access by users without regibox or regify account (right click -> Publish).
What are the features and benefits of regibox?
Take a look here: regibox pages at www.regify.com
Typical usage questions
I can see the file in regibox manager, but not on my local device?
There are several possible reasons for this:
- Maybe you turned off the "Local Copy" feature for the file(s)? Right click the file and try to select "Local Copy On".
- Maybe you turned off the "Local Copy" feature for the whole box? Right click the box on the left tree and select "regibox properties..." to open the properties dialogue. Check, if the "Turn on local file copies by default" check-box is ticked.
- Maybe the file is not already synchronized? As long as the file list entry is showing a ↻ or ↓ symbol, the download is not yet complete. You have to wait for synchronization.
How do I access older versions?
Select the file inside of the regibox manager. On the lower right pane you can see the version history. Right click the desired version and select "Open temporary copy" to take a look. Important: The file is opened from a temporary folder, not from the original document location!
How do I solve conflicts?
Best is to right click the affected versions in the lower right pane of your regibox manager. You can choose to "Open temporary copy" of both affected files to open up both conflicting versions. Now do some merge or decide about the best version to keep. Save this new version using the normal "Save as..." function of your editing program (eg Word, Excel etc) and save it with the same name and on the same location where you have saved the previous versions. This will make this the new current version and the conflict is solved.
Technical FAQ
I have problems, can I do some debugging?
Yes, please take a look at the regibox trouble shooting pages.
What ports is regibox using
In order to allow regibox to work, you need to allow regibox to access the Internet on TCP/IP ports 443 and 80.
