Troubleshoot regibill regipay regimail Desktop

Problem

Can not send SMTP mails (no connection).

Solution

Please check in this order:

• Are you able to access internet using a webbrowser -> if not, check computers connectivity
• Can you use telnet to access the smtp server (telnet smtp.myserver.net 25)? -> If not, smtp may be blocked by a virusscanner or firewall.

There also may be a Desktop Firewall blocking the access. We know about McAfee blocking Port 25 by default.

Problem

Other problems.

Solution

Try to activate the debug log by starting with commandline parameter (example call):

regibill_desktop.exe -v -l "c:\temp\logfile.txt"

If you start regibill desktop or regipay desktop this way, it writes a verbose log into the given logfile.

Please ensure that you have write permissions on the given logfile location.

If you have been prompted to send this logfile to regify, please send it to support@regify.com.