Troubleshoot regibill regipay regimail Desktop

Problem

Can not send SMTP mails (no connection).

Solution

Please check in this order:

• Are you able to access internet using a webbrowser -> if not, check computers connectivity
• Can you use telnet to access the smtp server (telnet smtp.myserver.net 25)? -> If not, smtp may be blocked by a virusscanner or firewall.

There also may be a Desktop Firewall blocking the access. We know about McAfee blocking Port 25 by default.

Problem

Other problems.

Solution

Try to activate the debug log by starting with commandline parameter:

regibill_desktop.exe -v -l logfile.txt

If you start regibill desktop or regipay desktop this way, it writes a verbose log into the given logfile.

If you have been prompted to send this logfile to regify, please send it to support@regify.com.