Android troubleshooting

Problem

I can not open rgf files (regify messages). Android complains about no assigned application.

Answer

We know about this problem on Samsung Galaxy devices. It turned out, that Samsung is using a customized e-mail app that differs from the standard Android e-mail app. In this customized version, all file extensions and mime-types are hard-coded and the client is only able to open messages with one of these extensions. Sadly, it is impossible for others to assign their extension to that. Thus, we can not assign the rgf extension.

As a solution, you may use another (more standard compliant) e-mail application like K9 Mail.

Problem

Android App is not able to get configuration from provider (even if provider >= V3.0.1).

Answer

In most cases the internet access is not given (does not work in browser, too).

Additionally, Android needs a regify Provider with at least V3.0.1 to work.

If you are a provider: We've had the problem, that the used provider-certificate has not been recognized by the Android SDK (browser worked, regify App does not). The problematic SSL certificate has been a RapidSSL certificate. After switching to Limitbreaker from http://www.psw.net or Thawte SSL123, the problem has been gone. We also think, that, depending on the Android Version, there may be a problem with wildcard certificates. Please use a named certificate (for the complete domain) for your regify-provider.

Problem

Android is complaining about an invalid signature while installing.

Answer

You may have used one of our Beta versions. Please stop the regify application and uninstall completely (using Taskmanager or Settings -> Applications -> Manage Applications). Upon successfully uninstall, you can install the app from the Android App-Market again.

Problem

I have many mails that state that I'm the wrong receiver (specially on K9 mail). On other receiving clients, the same messages open with no problem.

Answer

If K9 mail is configured to download not the complete mail, the rgf attachment may not be completely downloaded. You will find a button "download complete message" on bottom of your message. You need to click this button first before opening the regify message. You can also configure K9 in that way, that it downloads not only the first kilobytes in order to prevent such problems.