Troubleshoot Thunderbird

Thunderbird troubleshooting

Problem

Since upgrading to Thunderbird V8, the regify AddIn is no longer appearing.

Answer

The guys from Thunderbird invented a new security feature that deactivates new AddIns by default: TB8 release note

This feature disables the regify AddIn by default and sadly we have no way to prevent this. In order to activate the regify AddIn, you need to open the extra menu, select Add-Ons, switch to Extensions and activate the regify Extension. Afte that, you may need to restart Thunderbird to let the AddIn appear.

Problem

Instead of opening the file using regify, Thunderbird starts the Text-Editor of your system.

Answer

This occurs only with regify-mails that have been :sent using the web-portal (Portal Version pre V2.8.0) or the Lotus Notes AddIn.

Quick Fix:

1. Search a regify-message that has been sent using the regify Client, Outlook AddIn, Thunderbird AddIn or with a Webmailer newer than V2.7.5.
2. Double-Click the regify-attachment. The Thunderbird open-dialog offers you to open using regify client. Now, please check the option to "Do this :automatically for files like this from now on" and press "OK".

Upon this, every regify-file (even the ones that made problems before) will open using regify-client.

Background information: the webmailer and Notes AddIn set the mime-type of the attachment to application/octet-stream. This induces :Thunderbird to use the system text-editor instead of the regify-client. Outlook and some other clients are not affected. The newer version are setting :mime-type to application/vnd.regify. This forces all applications to use the system-default.