Troubleshoot regify client

usage

Problem

Im not able to send SMTP mails using a google mail account.

Solution

The regify client is currently not able to use SSL secured SMTP servers. Google mail is one of the rare SMTP servers that do not allow any other connection. Upon this, the regify client is currently not working together with google mail SMTP accounts.

Problem

I'm having connection problems.

Solution

There is a special document available to help you solving connection problems. Please find the document here: Solving_Connection_Problems.pdf

Problem

The regify client complains "The given file can not get opened (no regify file)."
german: "Die angegebene Datei kann nicht geöffnet werden (keine regify® Datei)."

Solution

Up to version V3.6.5 of the regify-client, this error occurs if there are more than 15 to 22 attachments added to the regify file (depending on the length of the filename and the version of the regify client used for regify generation). To fix this, update to a client newer than V3.6.5 or open the regify-file by uploading to the regify portal of your regify-provider.

Problem

I'm getting an Error: 20 when trying to read regify emails

Solution

Most of the time this happens because the recipient is trying to read an email that is addressed to one of their email addresses that is not registered with their regify account. Up to 5 email addresses can be registered with a regify account. Log into the provider portal and add the missing email address.

In rare cases this error can be caused by older regify clients when the recipient email address was passed in as mixed case. Example Jane.Doe@company.com. To resolve this, the sender needs to upgrade their regify client or insure that the recipient email address is lowercase, in our example: jane.doe@company.com

Problem

The regify client complains with error 59 while opening a message (Internal Protocol Error).

Solution

Due to a bug in the regify Client-SDK, the error messages for Errorcodes 21 and 22 are displayed as error 59. The most possible reason is, that the sender decided the recipient to be authenticated. Please authenticate yourself (the recipient) at your regify portal. If the authentication-option is not visible, please contact your regify-provider directly.

setup

Problem

I like to install the client without installing a Outlook or Thunderbird AddIn.

Solution

Please choose the custom install option while setup. You can disable the Outlook AddIn and the Thunderbird AddIn in the further dialog.

Problem

The following error occurs directly while installing the regify-client:

Fehler beim registrieren von Modul c:\-path-\regify client\regifyAddIn.dll. HRESULT -2147467259. Wenden Sie sich an den Support.

or

Module c:\-path-\regify client\regifyAddIn.dll failed to register. HRESULT -2147467259. Contact your support personnel.

Solution

The most likely cause of the error is an installed Microsoft Outlook with 64 Bit. The regify AddIn is only able to run on 32 Bit Outlook installations. Please uninstall your Microsoft Office and reinstall the 32 Bit version. If you do not plan to use the Outlook AddIn, you may exclude the AddIn from installation by using the custom setup option.