Troubleshoot regify client
usage
Problem
Im not able to send SMTP mails using a google mail account.
Solution
The regify client is currently not able to use SSL secured SMTP servers. Google mail is one of the rare SMTP servers that do not allow any other connection. Upon this, the regify client is currently not working together with google mail SMTP accounts.
Problem
I'm having connection problems.
Solution
There is a special document available to help you solving connection problems. Please find the document here: Solving_Connection_Problems.pdf
Problem
The regify client complains "The given file can not get opened (no regify file)."
german: "Die angegebene Datei kann nicht geöffnet werden (keine regify® Datei)."
Solution
Up to version V3.6.5 of the regify-client, this error occurs if there are more than 15 to 22 attachments added to the regify file (depending on the length of the filename and the version of the regify client used for regify generation). To fix this, update to a client newer than V3.6.5 or open the regify-file by uploading to the regify portal of your regify-provider.
setup
Problem
I like to install the client without installing a Outlook or Thunderbird AddIn.
Solution
Please choose the custom install option while setup. You can disable the Outlook AddIn and the Thunderbird AddIn in the further dialog.
Problem
The following error occurs directly while installing the regify-client:
Fehler beim registrieren von Modul c:\-path-\regify client\regifyAddIn.dll. HRESULT -2147467259. Wenden Sie sich an den Support.
or
Module c:\-path-\regify client\regifyAddIn.dll failed to register. HRESULT -2147467259. Contact your support personnel.
Solution
The most likely cause of the error is an installed Microsoft Outlook with 64 Bit. The regify AddIn is only able to run on 32 Bit Outlook installations. Please uninstall your Microsoft Office and reinstall the 32 Bit version. If you do not plan to use the Outlook AddIn, you may exclude the AddIn from installation by using the custom setup option.
