Difference between revisions of "Troubleshoot Outlook"
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== Outlook AddIn troubleshooting == | == Outlook AddIn troubleshooting == | ||
| − | While sending a regify mail, you get the following error-message: | + | '''Problem''' |
| + | |||
| + | While sending a regify mail, you get the following error-message "regify redemption problem": | ||
''regify redemption problem''<br> | ''regify redemption problem''<br> | ||
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[[File:Redemption_Error.png]] | [[File:Redemption_Error.png]] | ||
| + | |||
| + | '''Solution''' | ||
In this case, the setup has not been able to install the new redemption.dll in the system folder. This is, because an already existing version is older than V4.7. This happens mostly if '''other Outlook-AddIns are installed'''. This one seems to use an extreme old version of this file (V4.0 is from 2005, 4.5 is from 2007, V4.7 is our minimum and this startet on February 2009). | In this case, the setup has not been able to install the new redemption.dll in the system folder. This is, because an already existing version is older than V4.7. This happens mostly if '''other Outlook-AddIns are installed'''. This one seems to use an extreme old version of this file (V4.0 is from 2005, 4.5 is from 2007, V4.7 is our minimum and this startet on February 2009). | ||
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# remove the incompatible AddIn and re-install regify again. This should install the new redemption.dll and the AddIn should run fine. Sadly, you can not use the old AddIn anymore. | # remove the incompatible AddIn and re-install regify again. This should install the new redemption.dll and the AddIn should run fine. Sadly, you can not use the old AddIn anymore. | ||
# register the regify redemption.dll explicitely:<br>'''XP:''' start menu -> "Run..." -> regsvr32 "%SYSTEMROOT%\System32\redemption.dll"<br>'''Vista/7 64 Bit:''' start menu -> commandline -> regsvr32 "%SYSTEMROOT%\SysWOW64\redemption.dll"<br>'''Vista/7 32 Bit:''' start menu -> commandline -> regsvr32 "%SYSTEMROOT%\System32\redemption.dll" | # register the regify redemption.dll explicitely:<br>'''XP:''' start menu -> "Run..." -> regsvr32 "%SYSTEMROOT%\System32\redemption.dll"<br>'''Vista/7 64 Bit:''' start menu -> commandline -> regsvr32 "%SYSTEMROOT%\SysWOW64\redemption.dll"<br>'''Vista/7 32 Bit:''' start menu -> commandline -> regsvr32 "%SYSTEMROOT%\System32\redemption.dll" | ||
| + | # sometimes, the 'bad' AddIn is allways activating his version (like funambol addin). You can try to exchange their redemption.dll with the one of regify. | ||
| + | |||
| + | |||
| + | |||
| + | '''Problem''' | ||
| + | |||
| + | After installation, the Outlook AddIn is not appearing | ||
| + | |||
| + | '''Solution''' | ||
| + | |||
| + | There are two knows reasons for this: | ||
| + | # You are using Outlook 64 bit version. Solution: install the 32 bit version of MS Office. | ||
| + | # Your office setup is corrupted. Solution: we can not help in fixing this, but you can choose the custom installation and manually activate the Outlook AddIn in the regify setup. | ||
Revision as of 13:46, 12 October 2011
Outlook AddIn troubleshooting
Problem
While sending a regify mail, you get the following error-message "regify redemption problem":
regify redemption problem
Your installation seems corrupt. Redemption.dll is to old (V4.x.y.z). Please install the latest regify setup.
Solution
In this case, the setup has not been able to install the new redemption.dll in the system folder. This is, because an already existing version is older than V4.7. This happens mostly if other Outlook-AddIns are installed. This one seems to use an extreme old version of this file (V4.0 is from 2005, 4.5 is from 2007, V4.7 is our minimum and this startet on February 2009).
solution options:
- remove the incompatible AddIn and re-install regify again. This should install the new redemption.dll and the AddIn should run fine. Sadly, you can not use the old AddIn anymore.
- register the regify redemption.dll explicitely:
XP: start menu -> "Run..." -> regsvr32 "%SYSTEMROOT%\System32\redemption.dll"
Vista/7 64 Bit: start menu -> commandline -> regsvr32 "%SYSTEMROOT%\SysWOW64\redemption.dll"
Vista/7 32 Bit: start menu -> commandline -> regsvr32 "%SYSTEMROOT%\System32\redemption.dll" - sometimes, the 'bad' AddIn is allways activating his version (like funambol addin). You can try to exchange their redemption.dll with the one of regify.
Problem
After installation, the Outlook AddIn is not appearing
Solution
There are two knows reasons for this:
- You are using Outlook 64 bit version. Solution: install the 32 bit version of MS Office.
- Your office setup is corrupted. Solution: we can not help in fixing this, but you can choose the custom installation and manually activate the Outlook AddIn in the regify setup.
