Troubleshoot regify client

usage

Problem

Im not able to send SMTP mails using a google mail account.

Solution

The regify client is currently not able to use SSL secured SMTP servers. Google mail is one of the rare SMTP servers that do not allow any other connection. Upon this, the regify client is currently not working together with google mail SMTP accounts.

Problem

I'm having connection problems.

Solution

There is a special document available to help you solving connection problems. Please find the document here: Solving_Connection_Problems.pdf

setup

Problem

I like to install the client without installing a Outlook or Thunderbird AddIn.

Solution

Please choose the custom install option while setup. You can disable the Outlook AddIn and the Thunderbird AddIn in the further dialog.

Problem

The following error occurs directly while installing the regify-client:

Fehler beim registrieren von Modul c:\-path-\regify client\regifyAddIn.dll. HRESULT -2147467259. Wenden Sie sich an den Support.

or

Module c:\-path-\regify client\regifyAddIn.dll failed to register. HRESULT -2147467259. Contact your support personnel.

Solution

The most likely cause of the error is an installed Microsoft Outlook with 64 Bit. The regify AddIn is only able to run on 32 Bit Outlook installations. Please uninstall your Microsoft Office and reinstall the 32 Bit version. If you do not plan to use the Outlook AddIn, you may exclude the AddIn from installation by using the custom setup option.