Troubleshoot regibill regipay regimail Desktop

e-mail sending

Can not send SMTP mails (no connection)

Please check in this order:

• Are you able to access internet using a webbrowser -> if not, check computers connectivity
• Can you use telnet to access the smtp server (telnet smtp.myserver.net 25)? -> If not, smtp may be blocked by a virusscanner or firewall.

There also may be a Desktop Firewall blocking the access. We know about McAfee blocking Port 25 by default.

Processing files

While processing PDF files, the application stops with error 99

You maybe trying to send a linearized PDF. A linearized PDF file is a PDF file that is structured in a way that allows the first page of the PDF file to be displayed in a user’s Web browser before the entire file is downloaded from the Web server. It is only useful if you plan to view and distribute PDF files with more than 10 pages using a webbrowser. regibill desktop and regipay desktop are not able to handle linearized PDF documents. In order to use PDF with regify, please decative this option. Depending on your software, the option to disable is called "Enable Fast Web View", "Optimize for web", "Web Optimized", "Optimized Output" or similar.

Please update to regibill/regipay desktop V1.5 or newer. These versions can handle such files.

While processing PDF files, the application stops with error 60

There are multiple possible solutions for this problem:

1. Check, if you have all needed permissions on the folders you are using.
2. Please do not use a regify account with obligatory attachments together with regibill or regipay.

For further information, please activate logging and send the logfile together with a detailed error description to regify support.

Other problems

How to activate logging

Try to activate the debug log by starting with commandline parameter (example call):

regibill_desktop.exe -v -l "c:\temp\logfile.txt"

If you start regibill desktop or regipay desktop this way, it writes a verbose log into the given logfile. Please ensure that you have write permissions on the given logfile location. If you have been prompted to send this logfile to regify, please send it to support@regify.com.