Difference between revisions of "Troubleshooting AntiVirus false positives"
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In order to validate, if you have the correct setup, please ensure that the setup has been downloaded <u>directly from your regify provider</u> using a <u>https URL</u>. | In order to validate, if you have the correct setup, please ensure that the setup has been downloaded <u>directly from your regify provider</u> using a <u>https URL</u>. | ||
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| + | '''<span style="color: #AA0000;">Do not trust setups that have been downloaded on other pages than your regify provider!</span>''' | ||
== known false positives == | == known false positives == | ||
Revision as of 17:43, 22 November 2011
It happens occasionally, that AntiVirus software detects the regify client setup or parts of it as virus. This are false positives.
In order to validate, if you have the correct setup, please ensure that the setup has been downloaded directly from your regify provider using a https URL.
Do not trust setups that have been downloaded on other pages than your regify provider!
known false positives
Norton Internet Security (October 2011)
The false positive was on regify_client.exe. It was reportet and acknowledged by symantec and seems gone now (20. October 2011).
The only way to install has been to explicitely allow and accept the file.
Trend Micro (November 2011)
The false positive was on regify_client_setup_elevated.exe and on a registry key. This is used by our MSI setup and happens directly on setup. The false positive is reported to Trend Micro. Status is pending.
To install, please deactivate the Trend Micro Virus scanner for the duration of the installation (before running the setup). To deactivate, right click on the Trend Micro symbol in your ToolTray (right bottom of windows desktop) and uncheck the virus-scanner. Please re-activate directly after successfully installation.
