Difference between revisions of "Troubleshoot Thunderbird"

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== Thunderbird troubleshooting ==
 
== Thunderbird troubleshooting ==
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===I want to open attached files, but nothing happens===
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There is a known bug in Thunderbird which causes issues if the built-in PDF viewer is in use. Go to Thunderbird settings -> Files & Attachments and find the affected file type (eg PDF). Now select to use a specific viewer instead of "Preview in Thunderbird" or set to "Always ask".
  
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'''Problem'''
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===Instead of opening the file using regify, Thunderbird starts another program?===
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Instead of double clicking the attached RGF file, please select the email and click the "regimail" button in the top toolbar to decrypt the regimail.
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:Since upgrading to Thunderbird V8, the regify AddIn is no longer appearing.
 
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'''Answer'''
 
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:The guys from Thunderbird invented a new security feature that deactivates new AddIns by default: [http://www.mozilla.org/en-US/thunderbird/8.0/releasenotes/ TB8 release note]
 
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: This feature disables the regify AddIn by default and sadly we have no way to prevent this. In order to activate the regify AddIn, you need to open the '''extra''' menu, select '''Add-Ons''', switch to '''Extensions''' and activate the '''regify Extension'''. Afte that, you may need to restart Thunderbird to let the AddIn appear.
 
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'''Problem'''
 
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:Instead of opening the file using regify, Thunderbird starts the '''Text-Editor''' of your system.
 
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'''Answer'''
 
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:This occurs only with regify-mails that have been sent using the web-portal (Portal Version pre V2.8.0) or the Lotus Notes AddIn.
 
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:<u>Quick Fix:</u>
 
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:# Search a regify-message that has been sent using the regify Client, Outlook AddIn, Thunderbird AddIn or with a Webmailer newer than V2.7.5.
 
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:# Double-Click the regify-attachment. The Thunderbird open-dialog offers you to open using regify client. Now, please check the option to ''"Do this :automatically for files like this from now on"'' and press "OK".
 
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:Upon this, every regify-file (even the ones that made problems before) will open using regify-client.
 
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:'''Background information:''' the webmailer and Notes AddIn set the mime-type of the attachment to ''application/octet-stream''. This induces :Thunderbird to use the system text-editor instead of the regify-client. Outlook and some other clients are not affected. The newer version are setting :mime-type to ''application/vnd.regify''. This forces all applications to use the system-default.
 

Latest revision as of 08:52, 22 September 2025

Thunderbird troubleshooting

I want to open attached files, but nothing happens

There is a known bug in Thunderbird which causes issues if the built-in PDF viewer is in use. Go to Thunderbird settings -> Files & Attachments and find the affected file type (eg PDF). Now select to use a specific viewer instead of "Preview in Thunderbird" or set to "Always ask".

Instead of opening the file using regify, Thunderbird starts another program?

Instead of double clicking the attached RGF file, please select the email and click the "regimail" button in the top toolbar to decrypt the regimail.

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