Difference between revisions of "Troubleshoot Outlook"
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[[File:Redemption_Error.png]] | [[File:Redemption_Error.png]] | ||
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| + | In this case, the setup has not been able to install the new redemption.dll in the system folder. This is, because an already existing version is older than V4.7. This happens mostly if '''other Outlook-AddIns are installed'''. This one seems to use an extreme old version of this file (V4.0 is from 2005, 4.5 is from 2007, V4.7 is our minimum and this startet on February 2009). | ||
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| + | <u>solution options:</u> | ||
| + | # remove the incompatible AddIn and re-install regify again. This should install the new redemption.dll and the AddIn should run fine. Sadly, you can not use the old AddIn anymore. | ||
| + | # register the regify redemption.dll explicitely:<br>'''XP:''' start menu -> "Run..." -> regsvr32 "%SYSTEMROOT%\System32\redemption.dll"<br>'''Vista/7 64 Bit:''' start menu -> commandline -> regsvr32 "%SYSTEMROOT%\SysWOW64\redemption.dll"<br>'''Vista/7 32 Bit:''' start menu -> commandline -> regsvr32 "%SYSTEMROOT%\System32\redemption.dll" | ||
Revision as of 14:45, 8 March 2011
Outlook AddIn troubleshooting
While sending a regify mail, you get the following error-message:
regify redemption problem
Your installation seems corrupt. Redemption.dll is to old (V4.x.y.z). Please install the latest regify setup.
In this case, the setup has not been able to install the new redemption.dll in the system folder. This is, because an already existing version is older than V4.7. This happens mostly if other Outlook-AddIns are installed. This one seems to use an extreme old version of this file (V4.0 is from 2005, 4.5 is from 2007, V4.7 is our minimum and this startet on February 2009).
solution options:
- remove the incompatible AddIn and re-install regify again. This should install the new redemption.dll and the AddIn should run fine. Sadly, you can not use the old AddIn anymore.
- register the regify redemption.dll explicitely:
XP: start menu -> "Run..." -> regsvr32 "%SYSTEMROOT%\System32\redemption.dll"
Vista/7 64 Bit: start menu -> commandline -> regsvr32 "%SYSTEMROOT%\SysWOW64\redemption.dll"
Vista/7 32 Bit: start menu -> commandline -> regsvr32 "%SYSTEMROOT%\System32\redemption.dll"
