Troubleshoot regibox

General troubleshooting

You may also take a look at the regibox FAQ pages.

I do not see the regibox icon (Ubuntu and other Linux with Unity desktop)

This is due to a setting in unity to not show systray icons by default. Follow this guide to fix this:

1) Run the following command in your console window to get the current settings:

gsettings get com.canonical.Unity.Panel systray-whitelist

2) Now, add the program 'regibox' to the list. So if it was ['JavaEmbeddedFrame', 'Mumble', 'Wine', 'Skype'] before, make it look like this:

gsettings set com.canonical.Unity.Panel systray-whitelist "['JavaEmbeddedFrame', 'Mumble', 'Wine', 'Skype', 'regibox']"

Alternatively, run this in your console window in order to show all kind of systray icons:

gsettings set com.canonical.Unity.Panel systray-whitelist "['all']"

Activate debugging

If you encounter any error that seems strange to you, please follow these steps in order to create debug information for regify support:

1. Open regibox manager and prepare the situation you want to show us.
2. Press CTRL+ALT+D in order to activate debug logging. Please confirm with YES.
3. Now, please try to replicate your problem.
   1. Crash or visible problem: Please trigger the problem again.
   2. General synchronization problem: Please wait for at least 60 seconds (doing nothing).
   3. Special file synchronization problem: Please trigger the problem with this file again.
4. Stop debugging by pressing CTRL+ALT+D again.
5. The program is asking you for a location to store the debug information. We suggest to use the Desktop folder of your profile.
6. Send us the generated debug report file by e-mail to support (AT) regify.com.

If problems occur initially or during initial configuration, please run the regibox manager using this command-line option to trigger logging:

regibox.exe -v -l “c:\somePath\box.log”