Difference between revisions of "Troubleshoot regibox"
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== General troubleshooting == | == General troubleshooting == | ||
| + | You may also take a look at the [[Regibox_Faq|regibox FAQ pages]]. | ||
===Activate debugging=== | ===Activate debugging=== | ||
If you encounter any error that seems strange to you, please follow these steps in order to create debug information for regify support: | If you encounter any error that seems strange to you, please follow these steps in order to create debug information for regify support: | ||
Revision as of 13:59, 27 July 2015
General troubleshooting
You may also take a look at the regibox FAQ pages.
Activate debugging
If you encounter any error that seems strange to you, please follow these steps in order to create debug information for regify support:
- Open regibox manager and prepare the situation you want to show us.
- Press CTRL+ALT+D in order to activate debug logging. Please confirm with YES.
- Now, please try to replicate your problem.
- Crash or visible problem: Please trigger the problem again.
- General synchronization problem: Please wait for at least 60 seconds (doing nothing).
- Special file synchronization problem: Please trigger the problem with this file again.
- Stop debugging by pressing CTRL+ALT+D again.
- The program is asking you for a location to store the debug information. We suggest to use the Desktop folder of your profile.
- Send us the generated debug report file by e-mail to support (AT) regify.com.
If problems occur initially or during initial configuration, please run the regibox manager using this command-line option to trigger logging:
regibox.exe -v -l “c:\somePath\box.log”
