Difference between revisions of "Troubleshoot regibox"
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m (Regify moved page Troubleshoot rebibox to Troubleshoot regibox without leaving a redirect: Typo) |
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| − | == troubleshooting == | + | == General troubleshooting == |
===I want to help you debug=== | ===I want to help you debug=== | ||
If you encounter any error that seems strange to you, please follow these steps in order to create debug information for regify support: | If you encounter any error that seems strange to you, please follow these steps in order to create debug information for regify support: | ||
Revision as of 07:55, 17 April 2015
General troubleshooting
I want to help you debug
If you encounter any error that seems strange to you, please follow these steps in order to create debug information for regify support:
- Open regibox manager and prepare the situation you want to show us.
- Press CTRL+ALT+D in order to activate debug logging. Please confirm with YES.
- Now, please try to replicate your problem.
- Crash or visible problem: Please trigger the problem again.
- General synchronization problem: Please wait for at least 30 seconds (doing nothing).
- Special file synchronization problem: Please trigger the problem with this file again.
- Stop debugging by pressing CTRL+ALT+D again.
- The program is asking you for a location to store the debug information. We suggest to use the Desktop folder of your profile.
- Send us the generated debug report file by e-mail to support (AT) regify.com.
