Difference between revisions of "Troubleshoot regibill regipay regimail Desktop"
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| Line 17: | Line 17: | ||
'''Solution''' | '''Solution''' | ||
| − | :Try to activate the debug log by starting with commandline parameter: | + | :Try to activate the debug log by starting with commandline parameter (example call): |
| − | regibill_desktop.exe -v -l logfile.txt | + | regibill_desktop.exe -v -l "c:\temp\logfile.txt" |
: If you start regibill desktop or regipay desktop this way, it writes a verbose log into the given logfile. | : If you start regibill desktop or regipay desktop this way, it writes a verbose log into the given logfile. | ||
| + | : Please ensure that you have write permissions on the given logfile location. | ||
: If you have been prompted to send this logfile to regify, please send it to support@regify.com. | : If you have been prompted to send this logfile to regify, please send it to support@regify.com. | ||
Revision as of 12:57, 15 May 2012
Problem
- Can not send SMTP mails (no connection).
Solution
- Please check in this order:
- Are you able to access internet using a webbrowser -> if not, check computers connectivity
- Can you use telnet to access the smtp server (telnet smtp.myserver.net 25)? -> If not, smtp may be blocked by a virusscanner or firewall.
- There also may be a Desktop Firewall blocking the access. We know about McAfee blocking Port 25 by default.
Problem
- Other problems.
Solution
- Try to activate the debug log by starting with commandline parameter (example call):
regibill_desktop.exe -v -l "c:\temp\logfile.txt"
- If you start regibill desktop or regipay desktop this way, it writes a verbose log into the given logfile.
- Please ensure that you have write permissions on the given logfile location.
- If you have been prompted to send this logfile to regify, please send it to support@regify.com.
