Difference between revisions of "Troubleshoot regibill regipay regimail Desktop"

Revision as of 15:41, 14 May 2012

Problem

Can not send SMTP mails (no connection).

Solution

Please check in this order:

Are you able to access internet using a webbrowser -> if not, check computers connectivity
Can you use telnet to access the smtp server (telnet smtp.myserver.net 25)? -> If not, smtp may be blocked by a virusscanner or firewall.

There also may be a Desktop Firewall blocking the access. We know about McAfee blocking Port 25 by default.

Problem

Other problems.

Solution

Try to activate the debug log by starting with commandline parameter:

regibill_desktop.exe -v -l logfile.txt

If you start regibill desktop or regipay desktop this way, it writes a verbose log into the given logfile.

If you have been prompted to send this logfile to regify, please send it to support@regify.com.

@@ Line 7: / Line 7: @@
 :Please check in this order:
 :* Are you able to access internet using a webbrowser -> if not, check computers connectivity
-:* Can you use telnet to access the smtp server (''telnet smtp.myserver.net 25'')? -> If not, smtp may be blocked by firewall
+:* Can you use [http://windows.microsoft.com/en-US/windows7/Telnet-frequently-asked-questions telnet] to access the smtp server (''telnet smtp.myserver.net 25'')? -> If not, smtp may be blocked by a [http://wiki.regify.com/index.php?title=Troubleshooting_AntiVirus_false_positives#other_virusscanner_issues virusscanner] or firewall.
-: There also may be a Desktop Firewall blocking the access. We know about McAfee blocking Port 25 by default.
+: There also may be a Desktop Firewall blocking the access. We know about [http://wiki.regify.com/index.php?title=Troubleshooting_AntiVirus_false_positives#other_virusscanner_issues McAfee blocking Port 25] by default.