Difference between revisions of "IPhone troubleshooting"

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== Troubleshoot ==
 
== Troubleshoot ==
  
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=== I can't open regify messages in Outlook ===
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Currently, '''iOS 13''' and '''iOS 13.1''' are not supported. It looks like the new iOS version does not assign RGF files with the regify app any more. We're currently investigating the problem.
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Yes, Outlook seems buggy here. In order to open it anyway, please follow these steps:
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* Tap the attached rgf file
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* Tap the Upload symbol (upper right)
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* Select "Share file via..."
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* Select "Open in..."
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* Choose "Copy to regify"
  
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As soon as we have a new version, it will automatically update through the Apple iTunes store.
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Or use the default Mail app from your mobile.
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Until then, users can continue to open pay slips via other devices (e.g. Android phone, Windows or Mac PC). Also for PC users (Windows, Mac) the page /pay.php is still available at most regify providers, where users can open the regipay files directly (for example www.providerDomain.com/pay.php). If users need to open the payroll or message urgently, please point affected users to these additional options.
 
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Users who have not yet updated their iPhone/iPad to the new iOS version can still use the regify client.
 
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Thank you for your understanding.
 
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'''UPDATE (27. September 2019)'''<br>
 
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We are on the trail of the problem, but there is not much information about this on the Internet. We are also in contact with Apple to speed up the process. As long as this notification is showing, please do not update your iPhones and iPads to the new version. Sadly, we can not yet tell you an exact date for the next version, but we will do as fast as possible.
 
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'''UPDATE (30. September 2019)'''<br>
 
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During the weekend, we created a new version and we got first positive feedback from our QA and external testers. We're looking forward to release a new version soon...
 
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</div>
 
  
 
=== Open regify messages in the Gmail app ===
 
=== Open regify messages in the Gmail app ===
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Sadly, we can not fix this behavior as it is done wrong by the Web.de app. The regify extension is properly assigned to the regify app, but Web.de is ignoring it. As an alternative, please consider using another e-mail program from the iTunes store or the original iPhone "Mail" program.
 
Sadly, we can not fix this behavior as it is done wrong by the Web.de app. The regify extension is properly assigned to the regify app, but Web.de is ignoring it. As an alternative, please consider using another e-mail program from the iTunes store or the original iPhone "Mail" program.
  
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=== I get error 58 for regify client or regibox manager ===
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===I can not get it to run. It waits forever after entering e-mail address and password===
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We found in some devices that mobile data was deactivated (by accident?). To verify if this applies to you, please enter the iPhone "Settings", scroll down to enter the "regify" or "regibox" settings (depending on your product). In there, please make sure that "Mobile Data" is activated.
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Please check any firewall or security software that is able to control internet access of your apps. Maybe the regify app is blocked by this software?
  
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Alternatively, please go back to generic "Settings" and tap on "Mobile Data >". In there, scroll down and have a look if you can find "regify" or "regibox". If you can find it there, please make sure that it is enabled, too.
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===I can not get it to run. It shows "init" forever===
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Mainly an issue with internet access. Ensure good connectivity. Close the app and try again. If connectivity is good but the problem stays and it never worked before, please check any firewall or security software that is able to control internet access of your apps. Maybe the regify app is blocked by this software?
  
 
==Debugging==
 
==Debugging==
  
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===Start extended debug logging===
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You can enable and disable debug logging in the app settings menu. Please activate debugging and then replicate the issue you have. Now enter settings again and click the button to send it by email.
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Beginning with version 2.1.0 of the regify-app for Iphone, you can get a detailed debug-log. To activate debugging you have to enter the settings menu of the Iphone. In this menu you will find an entry for the regify app. In the submenu of the regify app, you can activate the debug mode. After that, logging will be activated and a Send Log-file button will appear in login screen, fallback login screen and settings menu.
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If your issue comes up before login (eg login issues), please tap the logo image 5 times until you get the debug options. This activates debugging and shows some additional functions. Now replicate the issue you have. Then, enter this screen again (or app settings if login was successful) and click the button to send the debug log by email.
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If you have other issues and want to reset all configuration, please tap the logo image 5 times until you get the debug options. There you will find a button to wipe all settings. After it was clicked, close the app completely and restart it.
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'''BETA:''' If you want to run the beta version channel, tap the logo image or the About screen headline minimum 10 times. The QA menu will pop up. There you can switch the channels (beta/release) and then reload the app.

Latest revision as of 10:38, 24 February 2025

Troubleshoot

I can't open regify messages in Outlook

Yes, Outlook seems buggy here. In order to open it anyway, please follow these steps:

  • Tap the attached rgf file
  • Tap the Upload symbol (upper right)
  • Select "Share file via..."
  • Select "Open in..."
  • Choose "Copy to regify"

Or use the default Mail app from your mobile.

Open regify messages in the Gmail app

Newer versions of the Gmail app are only accepting default iOS file extensions within e-mails and you can't open the rgf-file directly. After tapping this attachment, GMail usually displays it as a text file or as regify container file. Now you can tap on the share-button on the navigation bar (upper right corner) and you can select the regify app as the application to open the regify message. If you do this, the regify message will be opened by the regify app as usual.

Sadly, we can not fix this behavior as it is done wrong by the Google GMail app. The regify extension is properly assigned to the regify app, but GMail is ignoring it. As an alternative, please consider using another e-mail program from the iTunes store or the original iPhone "Mail" program.

Open regify messages in the Web.de app

We got responses from users that the Web.de App is only accepting some default file extensions within e-mails and you can't open the rgf-file directly.

Sadly, we can not fix this behavior as it is done wrong by the Web.de app. The regify extension is properly assigned to the regify app, but Web.de is ignoring it. As an alternative, please consider using another e-mail program from the iTunes store or the original iPhone "Mail" program.

I can not get it to run. It waits forever after entering e-mail address and password

Please check any firewall or security software that is able to control internet access of your apps. Maybe the regify app is blocked by this software?

I can not get it to run. It shows "init" forever

Mainly an issue with internet access. Ensure good connectivity. Close the app and try again. If connectivity is good but the problem stays and it never worked before, please check any firewall or security software that is able to control internet access of your apps. Maybe the regify app is blocked by this software?

Debugging

You can enable and disable debug logging in the app settings menu. Please activate debugging and then replicate the issue you have. Now enter settings again and click the button to send it by email.

If your issue comes up before login (eg login issues), please tap the logo image 5 times until you get the debug options. This activates debugging and shows some additional functions. Now replicate the issue you have. Then, enter this screen again (or app settings if login was successful) and click the button to send the debug log by email.

If you have other issues and want to reset all configuration, please tap the logo image 5 times until you get the debug options. There you will find a button to wipe all settings. After it was clicked, close the app completely and restart it.

BETA: If you want to run the beta version channel, tap the logo image or the About screen headline minimum 10 times. The QA menu will pop up. There you can switch the channels (beta/release) and then reload the app.

Retrieved from "https://wiki.regify.com/index.php?title=IPhone_troubleshooting&oldid=2601"