Difference between revisions of "Troubleshooting AntiVirus false positives"
| Line 3: | Line 3: | ||
In order to validate, if you have the correct setup, please ensure that the setup has been downloaded <u>directly from your regify provider</u> using a <u>https URL</u>. | In order to validate, if you have the correct setup, please ensure that the setup has been downloaded <u>directly from your regify provider</u> using a <u>https URL</u>. | ||
| − | '''<span style="color: #AA0000;">Do not trust setups that have been downloaded | + | '''<span style="color: #AA0000;">Do not trust setups that have been downloaded from other pages than your regify provider (at which you signed on)!</span>''' |
== known false positives == | == known false positives == | ||
'''Norton Internet Security''' (October 2011)<br> | '''Norton Internet Security''' (October 2011)<br> | ||
| − | The false positive was on ''regify_client.exe''. It was reportet and acknowledged by symantec and seems gone now ( | + | The false positive was on ''regify_client.exe''. It was reportet and acknowledged by symantec and seems gone now (17. October 2011).<br> |
| − | The only way to install has been to explicitely allow and accept the file. | + | The only way to install has been to explicitely allow and accept the file in your Norton software. |
'''Trend Micro''' (November 2011)<br> | '''Trend Micro''' (November 2011)<br> | ||
| Line 16: | Line 16: | ||
'''Avast''' (July 2011)<br> | '''Avast''' (July 2011)<br> | ||
| − | Sometimes, Avast | + | Sometimes, Avast suggests you to install in Sandbox. Simply answer this question with '''no''' and choose to run normally. |
Revision as of 10:38, 25 November 2011
It happens occasionally, that AntiVirus software detects the regify client setup or parts of it as virus. This are false positives.
In order to validate, if you have the correct setup, please ensure that the setup has been downloaded directly from your regify provider using a https URL.
Do not trust setups that have been downloaded from other pages than your regify provider (at which you signed on)!
known false positives
Norton Internet Security (October 2011)
The false positive was on regify_client.exe. It was reportet and acknowledged by symantec and seems gone now (17. October 2011).
The only way to install has been to explicitely allow and accept the file in your Norton software.
Trend Micro (November 2011)
The false positive was on regify_client_setup_elevated.exe and on a registry key. This is used by our MSI setup and happens directly on setup. The false positive is reported to Trend Micro. Status is pending.
To install, please deactivate the Trend Micro Virus scanner for the duration of the installation (before running the setup). To deactivate, right click on the Trend Micro symbol in your ToolTray (right bottom of windows desktop) and uncheck the virus-scanner. Please re-activate directly after successfully installation.
Avast (July 2011)
Sometimes, Avast suggests you to install in Sandbox. Simply answer this question with no and choose to run normally.
