Troubleshoot regify client - Revision history

Regify: /* I'm not able to uninstall because of a missing MSI file/dependency */

2025-08-12T07:42:50Z

I'm not able to uninstall because of a missing MSI file/dependency

Regify: /* General troubleshooting */

2025-08-12T07:39:54Z

General troubleshooting

Regify: /* Known issues */

2025-08-12T07:39:34Z

Known issues

Regify: /* Windows specific */

2025-08-12T07:38:01Z

Windows specific

Regify: /* Mac OS specific */

2025-06-30T09:40:40Z

Mac OS specific

Regify: /* My regimail messages use weird characters instead of special characters in the default text */

2025-05-16T08:23:34Z

My regimail messages use weird characters instead of special characters in the default text

Regify: /* How to use gmail account with SMTP (standalone)? */

2025-02-03T08:46:30Z

How to use gmail account with SMTP (standalone)?

Regify: /* How to use gmail account with SMTP (standalone)? */

2025-02-03T08:45:26Z

How to use gmail account with SMTP (standalone)?

Regify: /* How to use gmail account with SMTP (standalone)? */

2024-02-26T10:29:57Z

How to use gmail account with SMTP (standalone)?

Regify: /* General troubleshooting */

2023-08-11T08:26:09Z

General troubleshooting

← Older revision		Revision as of 07:42, 12 August 2025
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	If you're an IT professional and if you're able reproduce the problem, you may [https://support.microsoft.com/en-us/kb/223300 activate MSI debugging] to identify the missing component.		If you're an IT professional and if you're able reproduce the problem, you may [https://support.microsoft.com/en-us/kb/223300 activate MSI debugging] to identify the missing component.
−
−	~~===I'm not able to uninstall because of a missing MSI file/dependency===~~
−	Such problems happen if Windows is having a corrupted installer configuration, independently of regify. As this is a common problem on Windows, Microsoft offers a tool to solve such issues. Please try to solve the issue with this tool.
−
−	~~[https://support.microsoft.com/en-en/mats/program_install_and_uninstall?wa=wsignin1.0 Microsoft Fix it tool]~~
−
−	As this is a Windows issue and not directly related to regify, we sadly can not give further assistance. Google for "uninstall missing msi file" will give you a lot of possible solutions and tools to solve such issues, too.
−
−	~~You also may try to [https://support.microsoft.com/en-us/kb/223300 activate MSI debugging] for further investigation.~~

	===The regimail/regipay client window does not appear===		===The regimail/regipay client window does not appear===

← Older revision		Revision as of 07:39, 12 August 2025
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	==General troubleshooting==		==General troubleshooting==
−	~~===I'm getting an Error: 20 when trying to read regify emails===~~
−	Most of the time this happens because the recipient is trying to read an email that is addressed to one of their email addresses that is not registered with their regify account. Up to 5 email addresses can be registered with a regify account. Log into the provider portal and add the missing email address.
−
−	In rare cases this error can be caused by older regify clients when the recipient email address was passed in as mixed case. Example Jane.Doe@company.com. To resolve this, the sender needs to upgrade their regify client or insure that the recipient email address is lowercase, in our example: jane.doe@company.com

	===How to use gmail account with SMTP (standalone)?===		===How to use gmail account with SMTP (standalone)?===

@@ Line 27: / Line 27: @@
 ==== Lenovo ====
 On some Lenovo systems the regify client freezes after opening a regify message due to a tool called Lenovo SmartUpdate (smartUpdate.exe). Removing the tool solved the problem. (10/2013)
 ==Windows specific==

← Older revision		Revision as of 07:38, 12 August 2025
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	==Windows specific==		==Windows specific==
−	~~===Client does not start on Windows 2008 (R2)===~~
−	~~If you find the following message in your debug log:~~
−	~~Cant use cryptoc.dll. Please download the latest program-version and re-install.~~
−	~~In this case you need to manually install '''Microsoft Visual C++ 2008 Redistributable Package (x86)''' in order to run the regify client.~~
−
−	~~===I can't print from regify client window===~~
−	~~If you are running on Windows 7 with IE 9 or newer, you encountered a [http://www.ctimls.com/support/kb/error%20fixes/fix_print_problems.htm#IE%209%20Print%20Issues bug of Microsoft Windows]~~
−
−	Try to print any website from Internet Explorer and you very likely will have the same issue there (independent of regify). The only suggestion is to copy the message body and paste it to Word. From there, you can print it.
−
−	A customer told us that he downgraded IE to version 8 on systems and this fixed the printing issues in both websites and regify client. Of course, they also forced end users to surf the Internet with Firefox or Chrome Browser.
−
−	~~We don't know from any other printing issues yet.~~

	===I like to install the client without installing a Outlook or Thunderbird AddIn===		===I like to install the client without installing a Outlook or Thunderbird AddIn===

← Older revision		Revision as of 09:40, 30 June 2025
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	==Mac OS specific==		==Mac OS specific==
−	~~===My Mac complains about an unidentified developer===~~
−	This happens with Mac OS Catalina. We are working on this. But you can install anyway. Please open Finder, got to your Downloads directory and right click the downloaded regibox manager setup. There, please select "Open" from the menu. Here it will allow you to install the setup anyway.
−
−	~~===My Mac tells me that regify client is outdated / not optimized for my Mac (32 bit application)===~~
−	~~The regify client for Mac is available as 64 bit version (4.3.5 and newer). Please update your regify client.~~
−
−	~~===My Mac complains that regify client want's to make screenshots. Why?===~~
−	~~You're running an old version. Please install the most recent regify software.~~

	===The regify client icon stays in dock===		===The regify client icon stays in dock===

← Older revision		Revision as of 08:23, 16 May 2025
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	In rare cases this error can be caused by older regify clients when the recipient email address was passed in as mixed case. Example Jane.Doe@company.com. To resolve this, the sender needs to upgrade their regify client or insure that the recipient email address is lowercase, in our example: jane.doe@company.com		In rare cases this error can be caused by older regify clients when the recipient email address was passed in as mixed case. Example Jane.Doe@company.com. To resolve this, the sender needs to upgrade their regify client or insure that the recipient email address is lowercase, in our example: jane.doe@company.com
−
−	~~===My regimail messages use weird characters instead of special characters in the default text===~~
−	This might happen if you freshly installed regify client 4.3.0. The UTF8 encoding was broken there. Please update to a more recent version of the regify client and then delete the file ''%APPDATA%\regify\regify_default_message.htm''. Now, if you open or write a regimail, the template is getting updated automatically.

	===How to use gmail account with SMTP (standalone)?===		===How to use gmail account with SMTP (standalone)?===

@@ Line 9: / Line 9: @@
 ===How to use gmail account with SMTP (standalone)?===
-Using gmail SMTP first needs the user to enable it. gmail does not allow SMTP by default. For this, please see this link:
+The regify SMTP engine supports all major SMTP authentication options, except OAuth 2.0. Since [https://workspaceupdates.googleblog.com/2023/09/winding-down-google-sync-and-less-secure-apps-support.html?sjid=4173040107732191741-EU google announced to only support OAuth 2.0 for SMTP authentication from mid 2024], it now may be impossible to use the standalone SMTP engine of the regify client for gmail users. However, the authentication methods described by Google in the article as ‘antiquated’ are still the official standard and are still accepted by close to all other market participants (except Microsoft and Google).
 Please consider using Outlook 2019/2024 or Thunderbird as email client. regify offers Add-Ins for both email applications. For Outlook, the Add-In is contained in the regify client setup. For Thunderbird you can find it in the add-on store of Thunderbird.

@@ Line 23: / Line 23: @@
 If it still does not work (for example "login denied"), please make sure you enabled SMTP for gmail (see first sentences in this chapter above).
-'''UPDATE:''' The regify SMTP engine supports all major SMTP authentication options, except OAuth 2.0. Since [https://workspaceupdates.googleblog.com/2023/09/winding-down-google-sync-and-less-secure-apps-support.html?sjid=4173040107732191741-EU google announced to only support OAuth 2.0 for SMTP authentication from mid 2024], it soon may be impossible to use the standalone SMTP option of regify client for gmail users. Please consider using Outlook or Thunderbird as email client. regify offers AddIns for both email applications.
+'''UPDATE:''' The regify SMTP engine supports all major SMTP authentication options, except OAuth 2.0. Since [https://workspaceupdates.googleblog.com/2023/09/winding-down-google-sync-and-less-secure-apps-support.html?sjid=4173040107732191741-EU google announced to only support OAuth 2.0 for SMTP authentication from mid 2024], it soon may be impossible to use the standalone SMTP option of regify client for gmail users. However, the authentication methods described by Google in the article as ‘antiquated’ are still the official standard and are still accepted by close to all other market participants (except Microsoft and Google).
 === I get error "security alert" ===

← Older revision		Revision as of 10:29, 26 February 2024
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	If it still does not work (for example "login denied"), please make sure you enabled SMTP for gmail (see first sentences in this chapter above).		If it still does not work (for example "login denied"), please make sure you enabled SMTP for gmail (see first sentences in this chapter above).
		+
		+	'''UPDATE:''' The regify SMTP engine supports all major SMTP authentication options, except OAuth 2.0. Since [https://workspaceupdates.googleblog.com/2023/09/winding-down-google-sync-and-less-secure-apps-support.html?sjid=4173040107732191741-EU google announced to only support OAuth 2.0 for SMTP authentication from mid 2024], it soon may be impossible to use the standalone SMTP option of regify client for gmail users. Please consider using Outlook or Thunderbird as email client. regify offers AddIns for both email applications.

	=== I get error "security alert" ===		=== I get error "security alert" ===

← Older revision		Revision as of 08:26, 11 August 2023
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	If it still does not work (for example "login denied"), please make sure you enabled SMTP for gmail (see first sentences in this chapter above).		If it still does not work (for example "login denied"), please make sure you enabled SMTP for gmail (see first sentences in this chapter above).
		+
		+	=== I get error "security alert" ===
		+	The error occurs when the SecurityKey from the configuration file does not match the current PC. Probably the user's hardware has changed or there was an OS update that changed the identity (hardware change or identity change).
		+
		+	If this was not the case, then perhaps the configuration file ''regify_client.ini'' was copied from another PC and then an attempt was made to access it (which of course is not possible because everything important is encrypted with a hardware based key).
		+
		+	In order to solve this, please close any running instance and then delete the regify client configuration file. The file is located here:
		+	* Windows: ''%APPDATA%\regify\regify_client.ini''
		+	* MacOS: ''~/.regify/regify_client.ini''
		+	* Linux: ''~/.regify/regify_client.ini''
		+
		+	Upon deletion, start it again and enter your credentials.

	===Known issues===		===Known issues===