Troubleshoot regibill regipay regimail Desktop - Revision history

Regify: /* My employees say, they do not receive my messages */

2026-02-13T07:59:07Z

My employees say, they do not receive my messages

Regify: /* Other problems */

2026-02-13T07:56:12Z

Regify: /* How to activate debug logging */

2025-04-16T07:34:20Z

How to activate debug logging

Regify: /* The software closes after the wizard was run, unable to start */

2025-02-25T07:29:17Z

The software closes after the wizard was run, unable to start

Regify: /* Email messages are rejected because of DKIM alignment */

2024-10-17T06:54:31Z

Email messages are rejected because of DKIM alignment

Regify: /* Email messages are rejected because of DKIM alignment */

2024-10-16T09:56:43Z

Email messages are rejected because of DKIM alignment

Regify: /* E-mail sending */

2024-10-16T09:56:10Z

E-mail sending

Regify: /* Other problems */

2024-10-07T12:39:15Z

Regify at 09:11, 7 October 2024

2024-10-07T09:11:05Z

Regify: /* Can not send SMTP mails (time out reached) */

2024-02-15T08:05:34Z

Can not send SMTP mails (time out reached)

@@ Line 118: / Line 118: @@
 === My employees say, they do not receive my messages ===
-If you are using regipay Classic, the encrypted document is sent by email to the recipient. Please note that the sending is done by your own email server and infrastructure. regify is not involved in sending. Because of this, we suggest you to do the followng to find any issues:
+If you are using regipay Classic, the encrypted document is sent by email to the recipient. Please note that the sending is done by your own email server and infrastructure. regify is not involved in sending. Because of this, we suggest you to do the following to find any issues:
 * '''Ask the recipients to check their spam filters:'''
 *# Point them to the fact that the local email program spam filter (eg Outlook, Thunderbird) is also to check, but it is likely not the only spamfilter they have!
-*# Especially for users of Google (gmail) and Microsoft (o365, Hotmail), the messages are sometimes in the spam filter <u>in the webmail interface</u>.
+*# Especially for users of Google (gmail) and Microsoft (outlook.com, o365, Hotmail), the messages are sometimes in the spam filter <u>in the webmail interface</u>.
 *# If a regify message is found there, do not just read it. Please mark it explicitely as "not spam" or "not junk" to train the filters!
 * '''Check your own sending system:'''
-*# Verify your email server. If you have access to logs, verify and check if the messages are leaving your email server.
+*# Verify your email server.
 *# Verify your own infrastructure:
 *## Go to [https://www.mail-tester.com/ www.mail-tester.com] and copy the displayed unique email address.
@@ Line 132: / Line 133: @@
 *## Send it.
 *## Go back to [https://www.mail-tester.com/ www.mail-tester.com] and verify the shown email address against the one you copied (usually it is still the same).
-*## Click the button below the email field (Then check your score).
+*## Click the button below the email field (''Then check your score'').
-*## If you do not have minimum 9 of ten points, your email infrastructure is weak! Show the results of that page to your IT administrator.
+*## If you do not have minimum 9 out of 10 points, your email infrastructure is weak! Show the results of that page to your IT administrator.

@@ Line 112: / Line 112: @@
+* '''Ask the recipients to check their spam filters:'''
+*# Point them to the fact that the local email program spam filter (eg Outlook, Thunderbird) is also to check, but it is likely not the only spamfilter they have!
+*# Especially for users of Google (gmail) and Microsoft (o365, Hotmail), the messages are sometimes in the spam filter <u>in the webmail interface</u>.
+*# If a regify message is found there, do not just read it. Please mark it explicitely as "not spam" or "not junk" to train the filters!
+* '''Check your own sending system:'''
+*# Verify your email server. If you have access to logs, verify and check if the messages are leaving your email server.
+*# Verify your own infrastructure:
+*## Go to [https://www.mail-tester.com/ www.mail-tester.com] and copy the displayed unique email address.
+*## Load some dummy PDF into your regify Desktop (eg some dummy payslip).
+*## Overwrite the recipient (double click on email field). Remove the tick from a found one and enter the copied mailaddress from step 1 here as recipient.
+*## Send it.
+*## Go back to [https://www.mail-tester.com/ www.mail-tester.com] and verify the shown email address against the one you copied (usually it is still the same).
+*## Click the button below the email field (Then check your score).
+*## If you do not have minimum 9 of ten points, your email infrastructure is weak! Show the results of that page to your IT administrator.

@@ Line 109: / Line 109: @@
 If you start regibill, regipay or regimail Desktop this way, it writes a verbose log into the given logfile.
 Please ensure that you have write permissions on the given logfile location and that the destination path exists.
-If you have been prompted to send this logfile to regify, please send it to support@regify.com.
+If you have been prompted to send this logfile to regify, please send it to support@regify.com and make sure there are no passwords inside.

@@ Line 78: / Line 78: @@
 '''Fix the profiles.ini'''
 # Enter '''%APPDATA%\regify''' into the file explorer
 #* Does the folder exist? If not, you are on a different Windows account! Log in with the correct user or ask your administrator to restore your Windows profile data.

@@ Line 27: / Line 27: @@
 Please note that this is not an error related to regify at all. It is simple mail server missconfiguration. regify can not help you to fix your email server settings.
-[https://www.cloudflare.com/learning/dns/dns-records/dns-dkim-record/ Good source for understanding the DKIM headers.]
+[https://mailtrap.io/blog/dkim/ Good source for understanding the DKIM headers.]
 ===I get errors regarding the certificate of the mail-server===

@@ Line 23: / Line 23: @@
 ===Email messages are rejected because of DKIM alignment===
-We've seen this at web.de, 1&1 and GMX mailservers (error message ''451 Nemesis ESMTP Service not available Requested action aborted Reject due to policy restrictions.''). The reason was an invalid DKIM signature of the sending email server. In the cases we've seen, the domain key (d=) in the DKIM header was wrong. The domain key (d=) must match the domain of the sender of the message (''From:'' header). If it does not match, the signature may be valid but does not align to the From: header. In order to fix this, please fix the DKIM header in your email sever configuration and let the domain key (d=) point to the domain you are sending from.
+We've seen this at web.de, 1&1 and GMX mailservers (error message ''451 Nemesis ESMTP Service not available. Requested action aborted Reject due to policy restrictions.''). The reason was an invalid DKIM signature of the sending email server. In the cases we've seen, the domain key (d=) in the DKIM header was wrong. The domain key (d=) must match the domain of the sender of the message (''From:'' header). If it does not match, the signature may be valid but does not align to the From: header. In order to fix this, please fix the DKIM header in your email sever configuration and let the domain key (d=) point to the domain you are sending from.
 Please note that this is not an error related to regify at all. It is simple mail server missconfiguration. regify can not help you to fix your email server settings.

← Older revision		Revision as of 09:56, 16 October 2024
Line 21:		Line 21:

	This means, that your e-mail server (Exchange?) refused further sending because some internal limit was reached. Please tell this your Exchange administrator in order to increase this limit (possibly with help from [http://www.servolutions.de/support/articles/Messagesubmissionrate.htm this site]).		This means, that your e-mail server (Exchange?) refused further sending because some internal limit was reached. Please tell this your Exchange administrator in order to increase this limit (possibly with help from [http://www.servolutions.de/support/articles/Messagesubmissionrate.htm this site]).
		+
		+	===Email messages are rejected because of DKIM alignment===
		+	We've seen this at web.de, 1&1 and GMX mailservers (error message ''451 Nemesis ESMTP Service not available Requested action aborted Reject due to policy restrictions.''). The reason was an invalid DKIM signature of the sending email server. In the cases we've seen, the domain key (d=) in the DKIM header was wrong. The domain key (d=) must match the domain of the sender of the message (''From:'' header). If it does not match, the signature may be valid but does not align to the From: header. In order to fix this, please fix the DKIM header in your email sever configuration and let the domain key (d=) point to the domain you are sending from.
		+
		+	Please note that this is not an error related to regify at all. It is simple mail server missconfiguration. regify can not help you to fix your email server settings.
		+
		+	[https://www.cloudflare.com/learning/dns/dns-records/dns-dkim-record/ Good source for understanding the DKIM headers.]

	===I get errors regarding the certificate of the mail-server===		===I get errors regarding the certificate of the mail-server===

@@ Line 63: / Line 63: @@
 ## Once the permissions to the SMB share were removed.
 ## Once, the path has simply changed (different network folder etc).
 # Or you did a fresh install on a new PC.

← Older revision		Revision as of 09:11, 7 October 2024
Line 53:		Line 53:

	== Other problems ==		== Other problems ==
		+
		+	===The software always starts with setup assistant===
		+	This are the possible reasons:
		+
		+	# You log in to Windows with wrong user/account (settings are profile related and if you login with different user profile, the settings are different or not existing).
		+	# The windows profile and the files in %APPDATA% were deleted.
		+	# Previously configured PDF pathes from your profile are not accessible.
		+	## Once a needed VPN was not connected.
		+	## Once the permissions to the SMB share were removed.
		+	## Once, the path has simply changed (different network folder etc).
		+	# Or you did a fresh install on a new PC.

	===The software closes after the wizard was run, unable to start===		===The software closes after the wizard was run, unable to start===

@@ Line 11: / Line 11: @@
 ===Can not send SMTP mails (time out reached)===
 Currently, sending of a single e-mail by using SMTP with TLS is not allowed to need more than 5 seconds. If you like to verify this, [[#How to activate debug logging|activate logging]] and compare the entry times from the beginning of the sending part until the timeout message. Possible solutions to this issue:
-* Send smaller PDF files. As a reference, an invoice of 2 pages really should not exceed the size of 100KB.
+* Send smaller PDF files. As a reference, a document of 2 pages really should not exceed the size of 100KB.
-* Deactivate sending SMTP using TLS (if your mail-server accepts this).
+* Deactivate sending SMTP using TLS (if your mail server accepts this).
 * Use an Internet connection with faster upload.