Troubleshoot Thunderbird - Revision history

Regify at 07:52, 22 September 2025

2025-09-22T07:52:41Z

Regify: /* After some Thunderbird update, the regify AddIn is no longer working */

2020-01-10T14:45:43Z

After some Thunderbird update, the regify AddIn is no longer working

Regify: /* After some Thunderbird update, the regify AddIn is no longer working */

2020-01-10T14:44:21Z

After some Thunderbird update, the regify AddIn is no longer working

Regify: /* After uninstall / remove, the ThunderBird AddIn stays */

2019-06-24T14:53:14Z

After uninstall / remove, the ThunderBird AddIn stays

Regify: /* After uninstallation, the AddIn stays */

2019-06-24T14:52:55Z

After uninstallation, the AddIn stays

Regify at 14:50, 24 June 2019

2019-06-24T14:50:54Z

Regify: /* After some Thunderbird update, the regify AddIn is no longer working */

2018-08-07T13:06:48Z

After some Thunderbird update, the regify AddIn is no longer working

Regify: /* After some Thunderbird update, the regify AddIn is no longer working */

2018-08-07T10:37:59Z

After some Thunderbird update, the regify AddIn is no longer working

Regify at 06:36, 23 June 2017

2017-06-23T06:36:39Z

Regify: /* Instead of opening the file using regify, Thunderbird starts the Text-Editor of your system */

2014-06-26T14:55:56Z

Instead of opening the file using regify, Thunderbird starts the Text-Editor of your system

@@ Line 1: / Line 1: @@
 == Thunderbird troubleshooting ==
-===After some Thunderbird update, the regify AddIn is no longer working===
+===I want to open attached files, but nothing happens===
-<span style="color: #aa2222;">'''Please note that we were forced to drop Thunderbird support for all Thunderbird versions greater than version 60.'''</span>
+There is a known bug in Thunderbird which causes issues if the built-in PDF viewer is in use. Go to Thunderbird settings -> Files & Attachments and find the affected file type (eg PDF). Now select to use a specific viewer instead of "Preview in Thunderbird" or set to "Always ask".
-[https://www.regify.com/index.php?PageID=FAQregimail There is more information in our FAQ section on our homepage].
+===Instead of opening the file using regify, Thunderbird starts another program?===
+Instead of double clicking the attached RGF file, please select the email and click the "regimail" button in the top toolbar to decrypt the regimail.

@@ Line 1: / Line 1: @@
 == Thunderbird troubleshooting ==
 ===After some Thunderbird update, the regify AddIn is no longer working===
-<span style="color: #aa2222;">Please note that we were forced to drop Thunderbird support for all Thunderbird versions greater than version 60.</span>
+<span style="color: #aa2222;">'''Please note that we were forced to drop Thunderbird support for all Thunderbird versions greater than version 60.'''</span>
 [https://www.regify.com/index.php?PageID=FAQregimail There is more information in our FAQ section on our homepage].

@@ Line 1: / Line 1: @@
 == Thunderbird troubleshooting ==
 ===After some Thunderbird update, the regify AddIn is no longer working===
-'''We do not suggest to update to Thunderbird 60''' for the moment, because there may be issues with the regify AddIn and it may not load. Please wait until we released a version with full compatibility. The current beta version may already work ([http://www.regify.com/DOWNLOAD/beta/ Beta downloads]).
+<span style="color: #aa2222;">Please note that we were forced to drop Thunderbird support for all Thunderbird versions greater than version 60.</span>
-If you upgraded to '''Thunderbird 52''' or higher, you also need to install at least regify client V4.2.4 or higher to get it working.
+[https://www.regify.com/index.php?PageID=FAQregimail There is more information in our FAQ section on our homepage].
 ===Instead of opening the file using regify, Thunderbird starts the Text-Editor of your system===

@@ Line 29: / Line 29: @@
 ===After uninstall / remove, the ThunderBird AddIn stays===
-The regify client installer is sadly not able to remove the regify Thunderbird AddIn files. In order to get rid of the AddIn, please locate the following path:
+Sometimes, the regify client installer is sadly not able to remove the regify Thunderbird AddIn files. In order to get rid of the AddIn, please locate the following path:
   C:\Program Files\Mozilla Thunderbird\extensions\  (for 64 Bit ThunderBird)

@@ Line 28: / Line 28: @@
 This may happen if you try to write a new regimail message directly after updating from some older version to regify client V3.9. To solve this, please open and close regify client configuration or simply open a regimail message before writing and the problem is gone.
-===After uninstallation, the AddIn stays===
+===After uninstall / remove, the ThunderBird AddIn stays===
-The regify client installer is sadly not able to remove the regify Thunderbird AddIn files. In order to get rid of the AddIn, please locate the following path (64 Bit or 32 Bit version):
+The regify client installer is sadly not able to remove the regify Thunderbird AddIn files. In order to get rid of the AddIn, please locate the following path:
-  C:\Program Files\Mozilla Thunderbird\extensions\
+  C:\Program Files\Mozilla Thunderbird\extensions\  (for 64 Bit ThunderBird)
-  C:\Program Files (x86)\Mozilla Thunderbird\extensions\
+  C:\Program Files (x86)\Mozilla Thunderbird\extensions\  (for 32 Bit ThunderBird)
 In there, delete the whole folder
   thunderbirdAddon@regify.com

← Older revision		Revision as of 14:50, 24 June 2019
Line 27:		Line 27:
	=== I get error message "Can not find regify_default_message.htm. Please configure regify client!" ===		=== I get error message "Can not find regify_default_message.htm. Please configure regify client!" ===
	This may happen if you try to write a new regimail message directly after updating from some older version to regify client V3.9. To solve this, please open and close regify client configuration or simply open a regimail message before writing and the problem is gone.		This may happen if you try to write a new regimail message directly after updating from some older version to regify client V3.9. To solve this, please open and close regify client configuration or simply open a regimail message before writing and the problem is gone.
		+
		+	===After uninstallation, the AddIn stays===
		+	The regify client installer is sadly not able to remove the regify Thunderbird AddIn files. In order to get rid of the AddIn, please locate the following path (64 Bit or 32 Bit version):
		+
		+	C:\Program Files\Mozilla Thunderbird\extensions\
		+	C:\Program Files (x86)\Mozilla Thunderbird\extensions\
		+
		+	In there, delete the whole folder
		+
		+	thunderbirdAddon@regify.com

@@ Line 1: / Line 1: @@
 == Thunderbird troubleshooting ==
-===Since upgrading to Thunderbird V8, the regify AddIn is no longer appearing===
+===After some Thunderbird update, the regify AddIn is no longer working===
-The guys from Thunderbird invented a new security feature that deactivates new AddIns by default: [http://www.mozilla.org/en-US/thunderbird/8.0/releasenotes/ TB8 release note] (open the tab ''What's New in Thunderbird'').
+If you upgraded to Thunderbird 52 or higher, you also need to install regify client V4.2.4 or higher to get it working again. You can download the most recent regify client setup here: [https://free.regify.com/phpDownloads.php?filter=regimail Download page of free.regify.com]
 ===Instead of opening the file using regify, Thunderbird starts the Text-Editor of your system===
@@ Line 21: / Line 20: @@
 * Set assigned value to 0 (zero)
 * Close the window and restart Thunderbird.
 === I get error message "Can not find regify_default_message.htm. Please configure regify client!" ===
 This may happen if you try to write a new regimail message directly after updating from some older version to regify client V3.9. To solve this, please open and close regify client configuration or simply open a regimail message before writing and the problem is gone.

@@ Line 4: / Line 4: @@
 This feature disables the regify AddIn by default and sadly we have no way to prevent this. In order to activate the regify AddIn, you need to open the '''extra''' menu, select '''Add-Ons''', switch to '''Extensions''' and activate the '''regify Extension'''. After that, you may need to restart Thunderbird to let the regify AddIn appear.
-===Instead of opening the file using regify, Thunderbird starts the '''Text-Editor''' of your system===
+===Instead of opening the file using regify, Thunderbird starts the Text-Editor of your system===
 This occurs only with regify-mails that have been sent using the web-portal (Portal Version pre V2.8.0) or the Lotus Notes AddIn.