Troubleshoot Outlook - Revision history

Regify: /* AddIn Debugging */

2026-03-26T07:23:48Z

AddIn Debugging

Regify: /* I get error "COM object that has been separated from its underlying RCW cannot be used." */

2025-08-20T08:37:42Z

I get error "COM object that has been separated from its underlying RCW cannot be used."

Regify: /* Setup and first start */

2025-06-25T07:47:21Z

Setup and first start

Regify: /* Outlook complains slow loading and deactivated the AddIn */

2024-10-07T09:14:24Z

Outlook complains slow loading and deactivated the AddIn

Regify: /* General Outlook AddIn troubleshooting */

2024-02-14T08:20:17Z

General Outlook AddIn troubleshooting

Regify: /* Known incompatibilities */

2024-01-15T15:04:15Z

Known incompatibilities

Regify: /* AddIn Debugging */

2023-11-10T08:07:58Z

AddIn Debugging

Regify: /* Error "Unable to determine sender of this message" */

2023-03-23T09:03:06Z

Error "Unable to determine sender of this message"

Regify: /* Track down other error messages */

2023-02-06T14:52:59Z

Track down other error messages

Regify: /* Other error messages */

2022-11-21T13:25:22Z

Other error messages

@@ Line 250: / Line 250: @@
 In order to get debug information, please follow these steps:
-=== Outlook 2013, 2016, 2019 and Office 365 - 32 & 64 Bit ===
+=== Outlook 2019, 2024 and Office 365 - 32 & 64 Bit ===
 Debugging can get enabled by
 '''clicking onto the version information entry in the regify menu (in Outlook main screen)'''
-(regify client 4.2 or newer). Click it again to disable logging.
+Click it again to disable logging.
 The resulting log will be located in '''%TEMP%\regify\regifyOLAddin.log'''.
@@ Line 263: / Line 263: @@
 Alternatively, you can enable logging by setting the following registry key:
   HKEY_CURRENT_USER\Software\VB and VBA Program Settings\regify Outlook AddIn\Settings\debugLevel
-Enter a REG_SZ (String) value of '''5''' (not DWORD, as this will crash the add-in!).
+Enter a REG_SZ (String) value of '''5''' (do not create some DWORD value, because it will crash the add-in!).
 This may help you if errors occur during the start-up and before you are able to activate debugging by hand.

@@ Line 80: / Line 80: @@
 ===I get error "COM object that has been separated from its underlying RCW cannot be used."===
-This happens if you reply from from an inline reply window. Sadly, Outlook has not really implemented this inline reply for API use. It happens in some environments. Please press the "pop out" button to get the reply message in a separate window to avoid this problem.
+This happens if you reply from an '''inline''' reply window. Unfortunately, Outlook has not really implemented this inline reply for API use. It happens in some environments. Please press the "pop out" button to get the reply message in a separate window to avoid this problem.
-This can be permanent if you open "File" -> "Options" -> "Mail" -> "Replies and forwards" and tick the "Open replies and forwards in a new window" option.
+HINT: This can be permanent if you open "File" -> "Options" -> "Mail" -> "Replies and forwards" and tick the "Open replies and forwards in a new window" option.
 ===Some people complain about receiving only a Winmail.dat file from me (instead of a rgf file). I'm using Outlook (or Exchange).===

← Older revision		Revision as of 07:47, 25 June 2025
Line 38:		Line 38:

	If this does not help, maybe Outlook was updated from 32 bit to 64 bit? Check above entry [[#After_installation.2C_the_Outlook_AddIn_does_not_appear\|After installation, the Outlook AddIn does not appear]] to verify.		If this does not help, maybe Outlook was updated from 32 bit to 64 bit? Check above entry [[#After_installation.2C_the_Outlook_AddIn_does_not_appear\|After installation, the Outlook AddIn does not appear]] to verify.
		+
		+	===I want another language===
		+	If the detected language is not correct, you can use the registry to change the language of the regimail Outlook AddIn. Create the following REG_SZ key (String, Zeichenfolge):
		+
		+	HKEY_CURRENT_USER\Software\VB and VBA Program Settings\regify Outlook AddIn\Settings\Language
		+
		+	Set the value to ''DE'' for German, ''FR'' for French, ''EN'' for English and ''CN'' for simplified Chinese. Restart Outlook to use the new language.

	== General Outlook AddIn troubleshooting ==		== General Outlook AddIn troubleshooting ==

@@ Line 62: / Line 62: @@
 '''Important note 1:''' You have to run the registry script with the same user account that is used to run Outlook. Do not execute as Admin because the registry keys are user related (HKEY_CURRENT_USER).
-'''Important note 2:''' It is also possible to implement the same as a group policy. For this, please read the [https://blogs.msdn.microsoft.com/emeamsgdev/2017/08/02/outlooks-slow-add-ins-resiliency-logic-and-how-to-always-enable-slow-add-ins/ related Microsoft article in the internet].
+'''Important note 2:''' It is also possible to implement the same as a group policy. For this, please read the [https://learn.microsoft.com/en-us/office/vba/outlook/concepts/getting-started/support-for-keeping-add-ins-enabled related Microsoft article in the internet].
 ===While sending, error 17 occurs===

@@ Line 44: / Line 44: @@
 This is because the regify AddIn uses the Microsoft .NET framework. If the AddIn is the first software using .NET after Windows started, the whole framework first is to be loaded by Windows. Sadly, Outlook counts the whole time and this includes the .NET loading time. By this, we can not really change this (the regify AddIn itself needs < 100ms for loading).
-In order to permanently stop Outlook from complaining, please copy the following text into a file '''enable_regify_addin.reg''' and then run it by double click:
+In order to permanently stop Outlook 2016/2019/Office365 from complaining, please copy the following text into a file '''enable_regify_addin.reg''' and then run it by double click:
-''Outlook 2016:''
+''Outlook 2016/2019/Office365:''
   Windows Registry Editor Version 5.00

@@ Line 235: / Line 235: @@
 * '''Optimal Systems''' (OS) DMS (users reported, that some updated OS-DMS AddIn fixed all problems).
 * '''ACT!''' CRM System uses and registers some older Redemption.dll. If installed later than regify client, it may break the regify AddIn. You have to re-install the regify client in order to get our most recent version back. After that, you might need to re-enable the regify AddIn in Outlook Settings to be displayed again.
 == AddIn Debugging ==

@@ Line 237: / Line 237: @@
 == AddIn Debugging ==
-In this logfile, a lot on detail is listed. It may help the regify support to examine your problem.
+You can advise the AddIn to use the '''debug mode''', which also creates a '''logfile'''. In this logfile, a lot on detail is listed. It may help the regify support to examine your problem.
 You can start the debug-mode in the Outlook-AddIn if regify support asks you to do so.

← Older revision		Revision as of 09:03, 23 March 2023
Line 181:		Line 181:

	to the TLISTMA.INI below "CONFIG" entry/section.		to the TLISTMA.INI below "CONFIG" entry/section.
		+
		+	===Error "There are no valid recipients entered"===
		+	This may happen if you are using POP3/IMAP accounts and the regify client failed while encryption (eg wrong regify password). In order to retry, please click on the recipients button ("To...") and confirm the recipients by clicking "OK". Then you can try to send again.

	== Track down other error messages ==		== Track down other error messages ==

@@ Line 196: / Line 196: @@
 '''Virus scanners''' are a very common reason for any sort of trouble.
-# Temporarily turn off virus scanners and security suites. Some of them intercepting the Outlook and/or Exchange communication - causing errors.
+# Temporarily turn off third party virus scanners and security suites. Some of them intercepting the Outlook and/or Exchange communication - causing errors.
-# Try to uninstall the virus scanners and security suites. Some of them can not get turned off completely.
+# We never experienced any issues with the Windows Defender. This is also tested in our QA.
 '''Maybe there is a weird start constellation?''' Check this:

@@ Line 182: / Line 182: @@
 to the TLISTMA.INI below "CONFIG" entry/section.
-== Other error messages ==
+== Track down other error messages ==
 Outlook is a very complex software and there are hundreds of combinations between Outlook and Exchange settings and even thousands of other AddIn's that might conflict with each other. Therefore, please follow this guide to find out what happens and give us detailed information: