IPhone troubleshooting - Revision history

Regify: /* Debugging */

2025-02-24T08:38:10Z

Debugging

Regify: /* I can not get it to run. It shows "init" forever */

2025-02-24T08:37:45Z

I can not get it to run. It shows "init" forever

Regify: /* Troubleshoot */

2025-02-24T08:32:41Z

Troubleshoot

Regify at 08:30, 24 February 2025

2025-02-24T08:30:17Z

Regify: /* Debugging */

2024-08-09T13:18:25Z

Debugging

Regify: /* Since iOS 13.2, I can not open regify messages in Outlook */

2019-10-29T16:21:26Z

Since iOS 13.2, I can not open regify messages in Outlook

Regify at 16:09, 29 October 2019

2019-10-29T16:09:46Z

Regify: /* Troubleshoot */

2019-10-02T10:45:27Z

Troubleshoot

Regify: /* Troubleshoot */

2019-10-01T05:57:25Z

Troubleshoot

Regify: /* Troubleshoot */

2019-09-30T15:21:01Z

Troubleshoot

← Older revision		Revision as of 08:38, 24 February 2025
Line 35:		Line 35:
	If you have other issues and want to reset all configuration, please tap the logo image 5 times until you get the debug options. There you will find a button to wipe all settings. After it was clicked, close the app completely and restart it.		If you have other issues and want to reset all configuration, please tap the logo image 5 times until you get the debug options. There you will find a button to wipe all settings. After it was clicked, close the app completely and restart it.

−	BETA: If you want to run the beta version channel, tap the logo image or the About screen headline minimum 10 times. The QA menu will pop up. There you can switch the channels (beta/release) and then reload the app.	+	'''BETA:''' If you want to run the beta version channel, tap the logo image or the About screen headline minimum 10 times. The QA menu will pop up. There you can switch the channels (beta/release) and then reload the app.

@@ Line 25: / Line 25: @@
 ===I can not get it to run. It shows "init" forever===
-Please check any firewall or security software that is able to control internet access of your apps. Maybe the regify app is blocked by this software?
+Mainly an issue with internet access. Ensure good connectivity. Close the app and try again. If connectivity is good but the problem stays and it never worked before, please check any firewall or security software that is able to control internet access of your apps. Maybe the regify app is blocked by this software?
 ==Debugging==

← Older revision		Revision as of 08:32, 24 February 2025
Line 20:		Line 20:

	Sadly, we can not fix this behavior as it is done wrong by the Web.de app. The regify extension is properly assigned to the regify app, but Web.de is ignoring it. As an alternative, please consider using another e-mail program from the iTunes store or the original iPhone "Mail" program.		Sadly, we can not fix this behavior as it is done wrong by the Web.de app. The regify extension is properly assigned to the regify app, but Web.de is ignoring it. As an alternative, please consider using another e-mail program from the iTunes store or the original iPhone "Mail" program.
		+
		+	===I can not get it to run. It waits forever after entering e-mail address and password===
		+	Please check any firewall or security software that is able to control internet access of your apps. Maybe the regify app is blocked by this software?
		+
		+	===I can not get it to run. It shows "init" forever===
		+	Please check any firewall or security software that is able to control internet access of your apps. Maybe the regify app is blocked by this software?

	==Debugging==		==Debugging==

@@ Line 1: / Line 1: @@
 == Troubleshoot ==
-=== I can not open regipay or regimail messages after updating to iOS13 ===
+=== I can't open regify messages in Outlook ===
 Yes, Outlook seems buggy here. In order to open it anyway, please follow these steps:
 * Tap the attached rgf file
@@ Line 23: / Line 20: @@
 Sadly, we can not fix this behavior as it is done wrong by the Web.de app. The regify extension is properly assigned to the regify app, but Web.de is ignoring it. As an alternative, please consider using another e-mail program from the iTunes store or the original iPhone "Mail" program.
 ==Debugging==
 You can enable and disable debug logging in the app settings menu. Please activate debugging and then replicate the issue you have. Now enter settings again and click the button to send it by email.
@@ Line 39: / Line 29: @@
 If you have other issues and want to reset all configuration, please tap the logo image 5 times until you get the debug options. There you will find a button to wipe all settings. After it was clicked, close the app completely and restart it.
-'''BETA:''' If you want to run the beta version channel, tap the logo image or the About screen headline minimum 10 times. The QA menu will pop up. There you can switch the channels (beta/release) and then reload the app.
+BETA: If you want to run the beta version channel, tap the logo image or the About screen headline minimum 10 times. The QA menu will pop up. There you can switch the channels (beta/release) and then reload the app.

@@ Line 31: / Line 31: @@
 ==Debugging==
-===Start extended debug logging===
+=== Version 2.0 and above (released end of 2024) ===
-Beginning with version 2.1.0 of the regify-app for Iphone, you can get a detailed debug-log. To activate debugging you have to enter the settings menu of the Iphone. In this menu you will find an entry for the regify app. In the submenu of the regify app, you can activate the debug mode. After that, logging will be activated and a Send Log-file button will appear in login screen, fallback login screen and settings menu.

@@ Line 11: / Line 11: @@
 * Select "Open in..."
 * Choose "Copy to regify"
 === Open regify messages in the Gmail app ===

@@ Line 1: / Line 1: @@
 == Troubleshoot ==
-<div style="border: 2px solid red; padding: 7px; background-color: #f2f2f2;">
+<div style="border: 2px solid orange; padding: 7px; background-color: #f2f2f2;">
 '''26. September 2019'''<br>
-Currently, '''iOS 13''' and '''iOS 13.1''' are not supported. It looks like the new iOS version does not assign RGF files with the regify app any more. We're currently investigating the problem.
+Recently, '''iOS 13''' and '''iOS 13.1''' were not supported. The issue is fixed now. Please ask affected users to update regify client for the most recent version.
-As soon as we have a new version, it will automatically update through the Apple iTunes store.
+Even if the update is not applicable, users can continue to open pay slips via other devices (e.g. Android phone, Windows or Mac PC). Also for PC users (Windows, Mac) the page /pay.php is still available at most regify providers, where users can open the regipay files directly (for example www.providerDomain.com/pay.php). If users need to open the payroll or message urgently, please point affected users to these additional options.
 Thank you for your understanding.
-'''UPDATE (27. September 2019)'''<br>
+'''1. UPDATE (27. September 2019)'''<br>
 We are on the trail of the problem, but there is not much information about this on the Internet. We are also in contact with Apple to speed up the process. As long as this notification is showing, please do not update your iPhones and iPads to the new version. Sadly, we can not yet tell you an exact date for the next version, but we will do as fast as possible.
-'''1. UPDATE (30. September 2019)'''<br>
+'''2. UPDATE (30. September 2019)'''<br>
 During the weekend, we created a new version and we got first positive feedback from our QA and external testers. We're looking forward to release a new version soon...
-'''2. UPDATE (30. September 2019)'''<br>
+'''3. UPDATE (30. September 2019)'''<br>
 We already uploaded a new release version for iTunes, but we're waiting for Apple to verify and release...
 </div>