Android troubleshooting - Revision history

Regify: /* I can not get it to run. It shows "init" forever */

2025-02-24T08:37:13Z

I can not get it to run. It shows "init" forever

Regify at 08:27, 24 February 2025

2025-02-24T08:27:17Z

Regify: /* Debugging */

2024-08-09T13:18:59Z

Debugging

Regify: /* Start extended debug logging */

2024-07-10T08:19:21Z

Start extended debug logging

Regify: /* Opening regipay messages triggers error 61 */

2019-08-23T12:07:44Z

Opening regipay messages triggers error 61

Regify: /* I can not get it to run. It waits forever after entering e-mail address and password. */

2019-08-23T12:07:04Z

I can not get it to run. It waits forever after entering e-mail address and password.

Regify: /* Usage */

2019-08-05T14:01:00Z

Usage

Regify: /* Start extended debug logging */

2019-08-05T07:24:57Z

Start extended debug logging

Regify at 07:49, 12 May 2015

2015-05-12T07:49:54Z

Regify at 07:01, 20 April 2015

2015-04-20T07:01:07Z

@@ Line 26: / Line 26: @@
 ===I can not get it to run. It shows "init" forever===
-Please check any firewall or security software that is able to control internet access of your apps. Maybe the regify app is blocked by this software?
+Mainly an issue with internet access. Ensure good connectivity. Close the app and try again. If connectivity is good but the problem stays and it never worked before, please check any firewall or security software that is able to control internet access of your apps. Maybe the regify app is blocked by this software?
 ==Debugging==

@@ Line 1: / Line 1: @@
-==Installing==
+==Installation==
-===Android is complaining about an invalid signature while installing.===
+===Android is complaining about an invalid signature while installing===
 You may have used one of our Beta versions. Please stop the regify application and uninstall completely (using Taskmanager or Settings -> Applications -> Manage Applications). Upon successfully uninstall, you can install the app from the Android App-Market again.
 ==Usage==
-===I can not open rgf files (regify messages). Android complains about no assigned application.===
+===I can not open rgf files (regify messages). Android complains about no assigned application===
 We know about this problem on older Samsung Galaxy devices. It turned out, that Samsung is using a customized e-mail app that differs from the standard Android e-mail app. In this customized version, all file extensions and mime-types are hard-coded and the client is only able to open messages with one of these extensions. Sadly, it is impossible for others to assign their extension to that. Thus, we can not assign the rgf extension.
 As a solution, you may use another (more standard compliant) e-mail application like [https://market.android.com/details?id=com.fsck.k9 K9 Mail].
@@ Line 27: / Line 20: @@
 http://support.microsoft.com/kb/278061
-===I can not get it to run. It waits forever after entering e-mail address and password.===
+===I can not get it to run. It waits forever after entering e-mail address and password===
 Please check any firewall or security software that is able to control internet access of your apps. Maybe the regify app is blocked by this software?
 We have information on some customers having problems with German '''Congstar''' plans. There is currently no solution for this. Try the same device with WLAN. If this also does not work, try another SIM card to verify this problem.
-=== Open regify messages in the Gmail app ===
+===I can not get it to run. It shows "init" forever===
-Some versions of the Gmail app seem to only accept some default file extensions within e-mails and you can't open the rgf-file directly. After tapping this attachment, GMail usually displays it as a text file or as regify container file. Now you can tap on the share-button on the navigation bar (upper right corner) and you can select the regify app as the application to open the regify message. If you do this, the regify message will be opened by the regify app as usual.
+Please check any firewall or security software that is able to control internet access of your apps. Maybe the regify app is blocked by this software?
 ==Debugging==
 You can enable and disable debug logging in the app settings menu. Please activate debugging and then replicate the issue you have. Now enter settings again and click the button to send it by email.
@@ Line 48: / Line 37: @@
 '''BETA:''' If you want to run the beta version channel, tap the logo image or the About screen headline minimum 10 times. The QA menu will pop up. There you can switch the channels (beta/release) and then reload the app.

@@ Line 38: / Line 38: @@
 ==Debugging==
-To '''activate debugging''' you have to enter the regify settings menu and tapping on the provider logo quickly for at least three times. The same function is available on the provider logo in the login screen and in the fallback login screen. After that, an additional field for enabling debug and sending log file will appear. Here you have to tick the debugging.
+=== Version 2.0 and above (released end of 2024) ===
-Now, leave settings and try to '''reproduce the problem'''.
+You can enable and disable debug logging in the app settings menu. Please activate debugging and then replicate the issue you have. Now enter settings again and click the button to send it by email.
-After the problem was reproduced, you can enter regify settings again and press "'''Send Log-file'''" button.
+If your issue comes up before login (eg login issues), please tap the logo image 5 times until you get the debug options. This activates debugging and shows some additional functions. Now replicate the issue you have. Then, enter this screen again (or app settings if login was successful) and click the button to send the debug log by email.
-You now can '''stop debugging''' by pressing the provider logo in regify settings again for at least three times.
+If you have other issues and want to reset all configuration, please tap the logo image 5 times until you get the debug options. There you will find a button to wipe all settings. After it was clicked, close the app completely and restart it.
-=== The new web based client version offers several hidden options ===
+'''BETA:''' If you want to run the beta version channel, tap the logo image or the About screen headline minimum 10 times. The QA menu will pop up. There you can switch the channels (beta/release) and then reload the app.
-'''If rotating circle stays forever'''<br>
+=== Version 1.3 ===
-'''Login screen'''<br>
+To activate debugging you have to enter the iPhone settings menu. In this menu you will find an entry for the regify app. In the submenu of the regify app, you can activate the debug mode. After that, logging will be activated and a Send Log-file button will appear on login screen next time, in the fallback login screen and settings menu.
-'''About screen'''<br>
+If your issue comes up before login (eg login issues), please tap the logo image multiple times until you get the debug options. There, activate debugging and then replicate the issue you have. Then, enter this again and click the button to send the debug log by email.

← Older revision		Revision as of 08:19, 10 July 2024
Line 48:		Line 48:

	You now can '''stop debugging''' by pressing the provider logo in regify settings again for at least three times.		You now can '''stop debugging''' by pressing the provider logo in regify settings again for at least three times.
		+
		+	=== The new web based client version offers several hidden options ===
		+
		+	'''If rotating circle stays forever'''<br>
		+	Tap at least 20 times on the grey background to remove the loader. By this, you can try to use the app again, eg use the below hints to continue.
		+
		+	'''Login screen'''<br>
		+	Tap 5 times onto the regipay or regimail logo on top. Debug will become activated and you get an option to sende the debug log and to wipe all settings and data stored.
		+
		+	'''About screen'''<br>
		+	Tap the headline of the about screen for 10 times to get into the QA view. There you can test a few API functions regarding the communication between the web app and the underlying application.

@@ Line 10: / Line 10: @@
 ==Usage==
 ===Opening regipay messages triggers error 61===
-If you get error 61 ("no decrypted regify file available") during opening of regipay messages, the PDF reader may be defect or wrong installed. Please try to install the free [https://play.google.com/store/apps/details?id=com.google.android.apps.pdfviewer Google PDF Viewer] and try it again.
+If you get error 61 ("no decrypted regify file available") during opening of regipay messages, the PDF reader on your device may be defect or wrong installed. Please try to install an alternative like the free [https://play.google.com/store/apps/details?id=com.google.android.apps.pdfviewer Google PDF Viewer] and try it again.
 ===I can not open rgf files (regify messages). Android complains about no assigned application.===

@@ Line 36: / Line 36: @@
 ==Debugging==
 ===Start extended debug logging===
-Beginning with version 2.1.0 of the regify-app for android, you can get a detailed debug-log. To activate debugging you have to enter the settings menu and tapping on the provider logo very quick for three times. The same function is available on the provider logo in the login screen and in the fallback login screen. After that, an additional field for enabeling the debugging will be appear. Here you have to add a check. After logging, you can send the log-file by pressing the Send Log-file button below the activate debugging checkbox.
+Beginning with version 2.1.0 of the regify-app for android, you can get a detailed debug-log for helping regify to identify your problem:

@@ Line 3: / Line 3: @@
 You may have used one of our Beta versions. Please stop the regify application and uninstall completely (using Taskmanager or Settings -> Applications -> Manage Applications). Upon successfully uninstall, you can install the app from the Android App-Market again.
-===Android App is not able to get configuration from provider (even if provider >= V3.0.1).===
+===Android App is not able to get configuration from provider===
 In most cases the internet access is not given (does not work in browser, too).
 If you are a provider: We've had the problem, that the used provider-certificate has not been recognized by the Android SDK (browser worked, regify App does not). The problematic SSL certificate has been a '''RapidSSL certificate'''. After switching to '''Limitbreaker''' from http://www.psw.net or '''Thawte SSL123''', the problem has been gone. We also think, that, depending on the Android Version, there may be a problem with wildcard certificates. Please use a named certificate (for the complete domain) for your regify-provider.
 ==Usage==
@@ Line 31: / Line 28: @@
 We have information on some customers having problems with German '''Congstar''' plans. There is currently no solution for this. Try the same device with another SIM card to verify this problem.
 ==Debugging==
 ===Start extended debug logging===
 Beginning with version 2.1.0 of the regify-app for android, you can get a detailed debug-log. To activate debugging you have to enter the settings menu and tapping on the provider logo very quick for three times. The same function is available on the provider logo in the login screen and in the fallback login screen. After that, an additional field for enabeling the debugging will be appear. Here you have to add a check. After logging, you can send the log-file by pressing the Send Log-file button below the activate debugging checkbox.