Difference between revisions of "ErrorCodes"

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(Created page with '== regify error codes == This is a short list with all possible error codes for client software that uses the '''regify Client-SDK'''. This numbers are not valid for the regify …')
 
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== regify error codes ==
 
== regify error codes ==
  
−
This is a short list with all possible error codes for client software that uses the '''regify Client-SDK'''. This numbers are not valid for the regify Provider-SDK!
+
This is a short list with all possible error codes for client software that uses the '''regify Client-SDK'''.
−
----
 
−
=== SERVICE RELATED ===
 
  
−
1 invalid session
+
This numbers are <u>not valid for the regify Provider-SDK</u>! For those numbers, please refer to the Provider-SDK documentation.
  
−
2 missing parameter (transmission or protocol error). Maybe you use an old version?
+
=== Service related ===
 +
0 Success<br>
 +
1 Invalid session. Please check your internet connection.<br>
 +
2 Missing parameters.<br>
 +
3 Wrong protocol. Use a https:// connection for regify (SSL) in your configuration.<br>
 +
4 Outdated regify client!<br>
 +
5 Your regify provider does not support the regify provider lookup service.<br>
 +
10 Invalid login or password.<br>
 +
11 Invalid identity-file.<br>
 +
12 Maximum 500 recipients allowed per operation<br>
 +
13 The monthly transaction limit was reached.<br>
 +
14 The monthly transaction limit for free transactions was reached.<br>
 +
15 You reached the maximum number of transactions per second. Please try again later.<br>
 +
16 Invalid session file.<br>
 +
17 Invalid e-mail address for communication and notifications.<br>
 +
20 Sorry, but this transaction can not be opened.<br>
 +
21 Sorry, but this transaction can not be opened. The sender of this transaction stated, that the recipient needs to be authenticated.<br>
 +
22 The message gets not opened, because you decided that the senders authentication level is not sufficient.<br>
 +
23 The clearing service will not deliver this message key because of invalid sender information.<br>
 +
24 The clearing service can not deliver the key, since the sender (or his regify provider) prohibited delivery through clearing-roaming.<br>
 +
25 Sorry, but this transaction can not be opened, because you are not the desired recipient.<br>
 +
30 The identity file cannot be delivered. Please note that you need to be authenticated.<br>
 +
39 Your regichat membership is expired.<br>
 +
40 Your regimail professional membership has expired.<br>
 +
42 Your unlock code is not valid for this identity file!<br>
 +
43 You are not allowed to post regibill transactions.<br>
 +
44 You are not allowed to post regipay transactions.<br>
 +
45 One of the recipients e-mail addresses is blocked by your regipay exclusion filter list.\nAffected address: <VAL2><br>
 +
46 You are not allowed to create your own regiboxes.<br>
 +
47 This regibox exceeds its size limit.<br>
 +
48 The regibox could not be found.<br>
 +
53 Your regify provider currently has regibox in maintenance mode. Please try again later.<br>
 +
54 It is not possible to reset your password more than 10 times per hour. Please wait at least 1 hour before trying again.<br>
 +
55 The regify Provider Lookup Service (PLS) was not able to determine your assignment to a regify provider.<br>
 +
56 Your regify provider is currently in maintenance mode. Please try it later.<br>
 +
57 The regify Clearing Service is currently in maintenance mode. Please try it later.<br>
 +
58 Can not connect to the regify provider.<br>
 +
''(This usually comes up if connection is fine but some unexpected result came back. Use [[Troubleshoot_regify_client#debugging|debugging]] to find out the reason.)''<br>
 +
59 Internal protocol error.<br>
 +
''(This usually comes up if there is no internet connection at all. Please check if you need to enter a proxy or if your entered proxy needs user authentication or if your internet connection is established. Use [[Troubleshoot_regify_client#debugging|debugging]] to find out the reason.)''<br>
  
−
3 wrong connection (remember, you need SSL)
+
=== Related to local functions===
 +
60 File not found: <VAL1><br>
 +
61 No decrypted regify file available<br>
 +
62 Header-information not found<br>
 +
63 FileID not allowed<br>
 +
64 Missing parameter. Please ensure, that you use the newest program-version.<br>
 +
65 Can not open the identity-file.<br>
 +
66 You need to be connected to a regify provider for this function.<br>
 +
67 Please compose a regify file at first.<br>
 +
68 The program runs out of memory. Please consider sending smaller attachments.<br>
 +
69 A file can not be opened. Please check your paths and user-rights.<br>
 +
70 Sorry, but the program can not access the user-home directory. Please check your rights.<br>
 +
71 Wrong parameter length. Please ensure, that you use the newest program-version.<br>
 +
72 One or more e-mail addresses are not valid.<br>
 +
73 Error while copying to the destination path. Please check your rights.<br>
 +
74 There is no valid regibill information in this document.<br>
 +
75 Missing regify system dependencies (check needed .dll / .so). Please re-install the software.<br>
 +
76 You need to be connected using a sufficiently authenticated account (using your individual identity file).<br>
 +
77 Invalid parameter.<br>
 +
78 The given file is already a regibill file.<br>
 +
79 Only one recipient allowed for each message.<br>
 +
80 This message uses a compression or encryption algorithm that is not supported by your regify client.<br>
 +
81 The regify provider signature is missing or invalid.<br>
 +
82 The regify provider response signature is invalid.<br>
 +
83 The file \q<VAL1>\q can not get opened or displayed. Access to external storage has been denied.<br>
 +
84 The PDF document \q<VAL1>\q could not be processed.<br>
 +
85 Sorry, but the program can not write the path \q<VAL1>\q. Please check your permissions.<br>
  
−
4 client sdk version to old. Please use a more recent sdk version (customer should actualize, too)
+
=== Misc. ===
 +
97 Your regify provider does not support this function. Please contact your regify provider support to find out if this feature will get supported in the future.<br>
 +
''(This usually comes up if you try to use a feature or product that was not enabled by your regify provider.)''<br>
 +
98 User aborted<br>
 +
99 Sorry, but an internal server error occurred. Please contact your corresponding program support.<br>
 +
999 Error code not defined<br>
  
−
5 Your regify provider does not support the regify provider lookup service.
+
=== Authentication related ===
−
 
+
200 Invalid or not readable certificate.<br>
−
10 username and/or password invalid
+
201 The e-mail address of your certificate is not congruent with your regify user data.<br>
−
 
+
202 The name information of your certificate is not congruent with the data in your regify account.<br>
−
11 user uses an invalid identity-file or user/identity-file does not match
+
203 In order to authenticate you, your mobile phone number needs to be entered at your regify account data.<br>
−
 
+
204 We were not able to send you your unlock code via SMS.<br>
−
12 too many recipients (max. 500 recipients per call)
+
205 Your regify provider does not support this authentication method.<br>
−
 
+
206 You do not have enough permissions to complete this operation.<br>
−
13 transaction limit for this month is reached (contact your regify provider to rise limit)
 
−
 
 
−
14 transaction limit for this month is reached (you are a "regimail private" member)
 
−
 
 
−
20 transaction not found (wrong hash code, recipient or transmission error)
 
−
 
 
−
21 delivery denied. Recipient-user has to be authenticated (set by sender)
 
−
 
 
−
22 delivery denied. Sender-user has to be authenticated (set by recipient)
 
−
 
 
−
23 clearing denied delivery because of an invalid identity sender identity (sender manipulated?)
 
−
 
 
−
24 clearing denied delivery because the sender (or sender-provider) denied roaming
 
−
 
 
−
25 invalid recipient (new with clearing-update) This extends error 20 about a know transaction, but invalid recipient.
 
−
 
 
−
30 identity-file can not be delivered (no identity-file available)
 
−
 
 
−
40 premium-membership is expired (please contact your regify provider to extend)
 
−
 
 
−
41 you need to be authenticated to use the override functions
 
−
 
 
−
42 wrong identity-file password (wrong unlock-code)
 
−
 
 
−
43 user is not allowed to send regibill transactions
 
−
 
 
−
44 user is not allowed to send regipay transactions
 
−
 
 
−
45 one of the email addresses is locked for usage with regipay (your own regipay blacklist-domain)
 
−
 
 
−
55 the PLS server has returned an error
 
−
 
 
−
56 currently, your regify® provider is under maintenance. Please try later.
 
−
 
 
−
57 currently, the regify® clearing service is under maintenance. Please try later.
 
−
 
 
−
58 can not connect to regify provider (check firewall and internet connection)
 
−
 
 
−
59 internal protocol error
 
−
 
 
−
=== FUNCTIONS RELATED AND OTHERS ===
 
−
 
 
−
60 file not found
 
−
 
 
−
61 no regify file decrypted (use regifyDecryptContainer() function first)
 
−
 
 
−
62 header not found
 
−
 
 
−
63 FileID not allowed
 
−
 
 
−
64 parameter need to be set
 
−
 
 
−
65 can not load identity-file
 
−
 
 
−
66 need to be connected to use this function
 
−
 
 
−
67 you need to call regifyComposeContainer() at first
 
−
 
 
−
68 out of memory
 
−
 
 
−
69 can not open file (check the rights and maybe the regify_log.txt)
 
−
 
 
−
70 can not write to user home directory (check the rights and maybe the regify_log.txt)
 
−
 
 
−
71 wrong parameter length (check the length of keys or values)
 
−
 
 
−
72 one or more email addresses are not valid (check log file for more information)
 
−
 
 
−
73 failed to copy to destination
 
−
 
 
−
74 no valid regibill digest found
 
−
 
 
−
75 missing regify system dependencies (check needed .dll / .so)
 
−
 
 
−
76 you need to be connected using an individual identity-file
 
−
 
 
−
77 invalid parameter
 
−
 
 
−
78 the given document is already a regibill document.
 
−
 
 
−
79 multiple recipients are not supported
 
−
 
 
−
80 this message uses an unsupported encryption or compression method. Please use a newer version of this library/software.
 
−
 
 
−
98 user abort
 
−
 
 
−
99 internal error without description
 

Revision as of 10:20, 22 July 2015

regify error codes

This is a short list with all possible error codes for client software that uses the regify Client-SDK.

This numbers are not valid for the regify Provider-SDK! For those numbers, please refer to the Provider-SDK documentation.

Service related

0 Success
1 Invalid session. Please check your internet connection.
2 Missing parameters.
3 Wrong protocol. Use a https:// connection for regify (SSL) in your configuration.
4 Outdated regify client!
5 Your regify provider does not support the regify provider lookup service.
10 Invalid login or password.
11 Invalid identity-file.
12 Maximum 500 recipients allowed per operation
13 The monthly transaction limit was reached.
14 The monthly transaction limit for free transactions was reached.
15 You reached the maximum number of transactions per second. Please try again later.
16 Invalid session file.
17 Invalid e-mail address for communication and notifications.
20 Sorry, but this transaction can not be opened.
21 Sorry, but this transaction can not be opened. The sender of this transaction stated, that the recipient needs to be authenticated.
22 The message gets not opened, because you decided that the senders authentication level is not sufficient.
23 The clearing service will not deliver this message key because of invalid sender information.
24 The clearing service can not deliver the key, since the sender (or his regify provider) prohibited delivery through clearing-roaming.
25 Sorry, but this transaction can not be opened, because you are not the desired recipient.
30 The identity file cannot be delivered. Please note that you need to be authenticated.
39 Your regichat membership is expired.
40 Your regimail professional membership has expired.
42 Your unlock code is not valid for this identity file!
43 You are not allowed to post regibill transactions.
44 You are not allowed to post regipay transactions.
45 One of the recipients e-mail addresses is blocked by your regipay exclusion filter list.\nAffected address: <VAL2>
46 You are not allowed to create your own regiboxes.
47 This regibox exceeds its size limit.
48 The regibox could not be found.
53 Your regify provider currently has regibox in maintenance mode. Please try again later.
54 It is not possible to reset your password more than 10 times per hour. Please wait at least 1 hour before trying again.
55 The regify Provider Lookup Service (PLS) was not able to determine your assignment to a regify provider.
56 Your regify provider is currently in maintenance mode. Please try it later.
57 The regify Clearing Service is currently in maintenance mode. Please try it later.
58 Can not connect to the regify provider.
(This usually comes up if connection is fine but some unexpected result came back. Use debugging to find out the reason.)
59 Internal protocol error.
(This usually comes up if there is no internet connection at all. Please check if you need to enter a proxy or if your entered proxy needs user authentication or if your internet connection is established. Use debugging to find out the reason.)

Related to local functions

60 File not found: <VAL1>
61 No decrypted regify file available
62 Header-information not found
63 FileID not allowed
64 Missing parameter. Please ensure, that you use the newest program-version.
65 Can not open the identity-file.
66 You need to be connected to a regify provider for this function.
67 Please compose a regify file at first.
68 The program runs out of memory. Please consider sending smaller attachments.
69 A file can not be opened. Please check your paths and user-rights.
70 Sorry, but the program can not access the user-home directory. Please check your rights.
71 Wrong parameter length. Please ensure, that you use the newest program-version.
72 One or more e-mail addresses are not valid.
73 Error while copying to the destination path. Please check your rights.
74 There is no valid regibill information in this document.
75 Missing regify system dependencies (check needed .dll / .so). Please re-install the software.
76 You need to be connected using a sufficiently authenticated account (using your individual identity file).
77 Invalid parameter.
78 The given file is already a regibill file.
79 Only one recipient allowed for each message.
80 This message uses a compression or encryption algorithm that is not supported by your regify client.
81 The regify provider signature is missing or invalid.
82 The regify provider response signature is invalid.
83 The file \q<VAL1>\q can not get opened or displayed. Access to external storage has been denied.
84 The PDF document \q<VAL1>\q could not be processed.
85 Sorry, but the program can not write the path \q<VAL1>\q. Please check your permissions.

Misc.

97 Your regify provider does not support this function. Please contact your regify provider support to find out if this feature will get supported in the future.
(This usually comes up if you try to use a feature or product that was not enabled by your regify provider.)
98 User aborted
99 Sorry, but an internal server error occurred. Please contact your corresponding program support.
999 Error code not defined

Authentication related

200 Invalid or not readable certificate.
201 The e-mail address of your certificate is not congruent with your regify user data.
202 The name information of your certificate is not congruent with the data in your regify account.
203 In order to authenticate you, your mobile phone number needs to be entered at your regify account data.
204 We were not able to send you your unlock code via SMS.
205 Your regify provider does not support this authentication method.
206 You do not have enough permissions to complete this operation.

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